R-apps are still not loading 1/2/2020. This is unacceptable!!! This router cost too much money for NG to be with this bs. I've tried everything you can do to this router to fix the issue and nothing has changed. Ask customers to downgrade their FW should not be an option. Rebooting and factory resets don't fix the issue. NG needs to stop saying the issue is solved and roll out an update the leaves this problem that has been going STRONG for years in the past. Today January 2 2020. Let's see how long it's gonna take to get their s**t together
I'm having this same problem. WTF good is a GAMING ROUTER if you can't set the MF up the the first place. I can't access QoS or Device Manager. Then, I find out if I want to call you people, I have to PAY to do so. This is ridiculous..... FIX IT!!
Have you tried some of the other solutions such as seeing whether it occurs on other browsers or changing the retry amount from 3 to 5 in the R-App panel options on System Information?
Yes. Of course I've tried those things. I also tried re-loading the firmware from a download. So have the other 50 people with this same problem! The firmware that the router shipped with was just fine, then, after the 30 days of free tech support are up (when you don't need it), you guys release an update. That update makes my router a giant (and this is a rather large router) paperweight with basic routing functions, and then you guys want to charge for premium tech support to fix the problems that came with your update! I have always had Netgear products, but my last Netgear router got bricked by an update, which is what led me to buy this one. I cannot even CALL you guys without buying a premium tech support subscription. This is ridiculous. These routers OBVIOUSLY need an update that WORKS. This was one of the most expensive routers you offered. I would think there would be better service after the sale. I feel like I'm getting burned here.
To anybody experiencing this problem: Send me a private message and I will give you a link to a new hotfix firmware that should fix the R-App not loading issue.
THREE DAYS AGO I sent you a private message like you asked for this "hotfix" and I've yet to receive said hotfix! WHY tell people that you're sending them a fix for this problem and then not do it??? COME ON DUDE!!
To anybody experiencing this problem: Send me a private message and I will give you a link to a new hotfix firmware that should fix the R-App not loading issue.
Same deal. At one point in the begining I got it to work by downgrading and uploading firmware from a download. I stupidly auto updated firmware and I'm back to this circus. I'll try the tftp upload and report my finding but honestly, if netgear/ netduma actually give their attention to this issue and not release new models in our face or if some super hero firmware maker like dd-wrt or anything could come save us... please for the love of god save us. We'll do our job in notifying every potential customer in reviews of the nightmare we've all been experiencing for almost a year.
TFTP followed by a reset will give the freshest install and therefore the most likely thing to help. We are working on 3.0 for the 700 so that should reduce instances like this occurring.
