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Re: XR700 Router stopped broadcasting SSID/no wifi
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Re: XR700 Router stopped broadcasting SSID/no wifi
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Re: XR700 Router stopped broadcasting SSID/no wifi
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Re: XR700 Router stopped broadcasting SSID/no wifi
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Re: XR700 Router stopped broadcasting SSID/no wifi
Hello NPG Community!
@GhillieK9 , @Mikeclev7 and @SonzofGod - We'd love to get this issue in front of engineering! Can you please share your case numbers with me via private message?
In the meantime, can you also follow the steps below to collect router logs:
1. Type http://192.168.0.1/debug.htm into a web browser while being connected to the Nighthawk Pro Gamin router.
2. When prompted, enter your router admin login credentials.
3. Once logged in, click on Start Capture and wait for about 5 minutes.
4. When those 5 minutes have passed, click on Save Debug Log and download the archive locally on your PC.
Note: Please save the log files in a place that is easily accessible so you can attach them to an email.
I look forward to hearing from each of you!
Kind Regards,
Christine
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Re: XR700 Router stopped broadcasting SSID/no wifi
Andy
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Re: XR700 Router stopped broadcasting SSID/no wifi
Wow...so you guys won't believe this...I just found some time to do what Christine instructed me to do...since that last time we chatted, I put the XR700 in the box....busted out a different router I had as backup.....
I plug ithe 700 in....bam!!! 2.4 and 5ghz works! What I noticed is that the antenas also lit up...you know how they have the red LEDs around them....I just realized that when WiFI was not working, those LEDs didn't work.
Anyway, Christine, I plan on still sending you those logs...just have to follow your steps now. I hope it stays working but is there still a way to have it looked at and "fixed"? or do I need to wait until it malfunctions again?
Hope this helps others.
Andy
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Re: XR700 Router stopped broadcasting SSID/no wifi
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