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Orbi WiFi 7 RBE973
Reply

XR700 r-apps not loading

Retired_Member
Not applicable

Re: XR700 r-apps not loading

I have a Nintendo Switch but it is not even on - it is actually dead and has been for weeks.  ANY ROUTER THAT DOES NOT FIRST DO NO HARM IS A LIABILITY and not an asset.  Changing a device type in device manager should not make the router treat that device differently in any way - it should only exist for labeling purposes.

 

It has been 6 days since I reset the XR700 and added my DHCP reservations for every device.  That has helped it to last more than a day - but not much past 6 days it appears.  I now am getting the R-Apps not loading issue again.  I bought this thing in December and ever since, it has been a headache.  I called Amazon and they are waiting on hold for me to talk to Netgear.  We were #28 in one queue and then we had to join a different (Nighthawk) queue after the Amazon rep spoke to someone.

 

An update/fix for this should be immediate.

Model: XR700|Nighthawk Pro Gaming Router
Message 126 of 136
RD2020
Initiate

Re: XR700 r-apps not loading


This worked for me. So far.  Thank you!
@Netduma-Fraser wrote:
https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix

Remember to do a factory reset after you've successfully updated.

 

Model: XR700|Nighthawk Pro Gaming Router
Message 127 of 136
gregorywelch
Guide

Re: XR700 r-apps not loading

For me, this hotfix addressed the r-apps not loading. 

Model: XR700|Nighthawk Pro Gaming Router
Message 128 of 136
Aardappel
Tutor

Re: XR700 r-apps not loading

Once again, I am back on the forum. It may not be a surprise but once again i have troubles with my €500 router.

I have patched, updated and reset my router but AGAIN i have problems loading my R-Apps...

Im really getting annoyed by this and if this problem persists i am forced to bring it back to the store.

Even though the official warranty is expired, this is a NON FUNCTIONAL router and they are forced to take it back and i will be refunded for the full amount.

 

netduma dev's

 

Please make your **bleep** work and help your customers!!!

 

Jeff

Message 129 of 136
Netduma-Fraser
NetDuma Partner

Re: XR700 r-apps not loading

Sorry to hear you're having the issue again .24 should have resolved that. I would recommend you sign up for the 3.0 beta so you can see if it's fixed there and if not it provides the perfect opportunity to provide feedback. The beta will kick off soon - XR500 has already begun for a first group of testers. http://www.netgearinnovation.com/dumaos-beta/index.html
Message 130 of 136
Aardappel
Tutor

Re: XR700 r-apps not loading

Thank you for your response @Netduma-Fraser 

I have subscribed for the 3.0 betá and i hope the first testers can test in the very near future.

I will leave my router as it is at the moment. I have no time/patience to re-do all configs i've made again. 

 

Message 131 of 136
Retired_Member
Not applicable

Re: XR700 r-apps not loading

I think everyone with this issue should describe Netgear's and NetDuma's lack of support here:

 

https://edelson.com/contact/ 

Message 132 of 136
hifi31029
Aspirant

Re: XR700 r-apps not loading

I tried the changing loading attemps to 5. And the only time I can access app features is a few minutes after I reboot the router.
Model: XR700|Nighthawk Pro Gaming Router
Message 133 of 136
Netduma-Fraser
NetDuma Partner

Re: XR700 r-apps not loading

@hifi31029 are you on this firmware? If not it should resolve the issue: https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix
Message 134 of 136
hifi31029
Aspirant

Re: XR700 r-apps not loading

Yes I've tried all the firmwares
Message 135 of 136
Netduma-Fraser
NetDuma Partner

Re: XR700 r-apps not loading

I'd suggest upgrading to that firmware again using this method, and then doing a factory reset. That will make it a completely fresh version and should hopefully resolve that. https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Message 136 of 136
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