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Xr 500 rebooting itself

Hello,
I have the xr500 over two weeks now and it keeps rebooting by itself at random times during the day ,at the beginning I thought that it might be a mechanism but now I realise that a lot of people have the same issue. Can anyone help me please.
Model: XR500|Nighthawk Pro Gaming Router
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NetDuma Partner

Re: Xr 500 rebooting itself

The first thing i'd try is this hotfix firmware for dropouts, it might fix your problem: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/

 

If that doesn't work, it sounds like it might be a hardware issue. That being the case, a replacement would be the only option.

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Guru

Re: Xr 500 rebooting itself

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?


@Gianadam6 wrote:
Hello,
I have the xr500 over two weeks now and it keeps rebooting by itself at random times during the day ,at the beginning I thought that it might be a mechanism but now I realise that a lot of people have the same issue. Can anyone help me please.

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>RBK853 v3.1.16.6(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK50, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
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Re: Xr 500 rebooting itself

I will monitor it and see what happens, thank you for your help
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