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Xr1000 keeps losing all internet connection

wiseman73
Aspirant

Xr1000 keeps losing all internet connection

im having this same problem. did this ever get resolved??

Message 1 of 7
wiseman73
Aspirant

Re: Xr1000 keeps losing all internet connection

i have this same issue currently and noticed it started here. Nov 23 14:46:25 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.ngdilsync has not responded to watchdog

Message 2 of 7
FURRYe38
Guru

Re: Xr1000 keeps losing all internet connection

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

What browser are you using? 

Be sure to clear out all browser caches before entering the routers web page. 

 

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. 

After the reset and you walk thru the set up wizard, change the default DHCP IP address pool range to .100 to .200. Save and apply and reboot the router. 

 

 

 

Message 3 of 7
wiseman73
Aspirant

Re: Xr1000 keeps losing all internet connection

This is my current log after refresh.


Dos attack ACK Scan] from source 34.149.211.227,port
Wednesday, Nov 23,2022 17:08:19

[Dos attack snmpQueryDrop| from source 187.189.184.202,port
Wednesday, Nov 23,2022 17:07:56

[DoS attack: snmpQueryDrop] from source 187.189.184.202,port
Wednesday, Nov 23,2022 17:07:41

[DoS attack: ACK Scan] from source 34.149.211.227,port
Wednesday, Nov 23,2022 17:07:33

[Log Cleared] Wednesday, Nov 23,2022 17:06:29
Message 4 of 7
wiseman73
Aspirant

Re: Xr1000 keeps losing all internet connection

I did everything you’re talking about . It has stayed with the “ Nov 23 17:09:17 oasis user.warn com.netdumasiftware.desktop: Congo write ‘com.netdumasoftware.desktop.database’ 118 “
Message 5 of 7
Netduma-Liam
NetDuma Partner

Re: Xr1000 keeps losing all internet connection

Since changing the DHCP range, can you also please reserve an IP address for every device on the network. Make sure you give them IPs from .2 to .99 so they're outside the DHCP range. You can do this from Settings -> Setup -> LAN Setup.

 

After that, see if you have any further disconnections.

 

 

Message 6 of 7
FURRYe38
Guru

Re: Xr1000 keeps losing all internet connection

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

What browser are you using? 

 

After the reset and you walk thru the set up wizard, change the default DHCP IP address pool range to .100 to .200. Save and apply and reboot the router. 


@wiseman73 wrote:
I did everything you’re talking about . It has stayed with the “ Nov 23 17:09:17 oasis user.warn com.netdumasiftware.desktop: Congo write ‘com.netdumasoftware.desktop.database’ 118 “

 

Message 7 of 7
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