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Forum Discussion
Xr500 Randomly Shuts off
It's been doing it a lot sometimes randomly and will happen twice no matter if I shut it off or not. It happens also when I start to stream which it will shut off twice.
It looks like you've got Smart Connect enabled, could you disable this please and see if when 2.4/5GHz are able to be connected to individually that they reach further?
I'll do that when I get home along with move the router back on top of the TV Stand. I did change to Channel 1 and did get 2 bar signal with 8mbps down load which is still 3x less than my ac3000 use too.
- Okay keep us posted please, I think there must be something blocking the signal, it doesn't make sense otherwise.
- That seemed to work for the wifi range as for now about 30m from the router which is my room I get 28mbps down out of 117 which is extremely reasonable. Turned off the other router and had 0 effect on the signal/speed. It still shuts off randomly Happens when I'm playing on my PC, almost everytime I stream and sometimes just watch youtube. Only happens between 2am-5am. All the modem lights are on it's like someones just resets it.
- If you go to Settings > Monitoring > Connection Status and click renew, once it comes back online does the issue happen again between 2-5am?
- It shut off twice in the past 2 hours once at at 8:30pm and just now 9:07pm. I did what you told me too let's see if that works. It hasn't shut in a few days.
- Did the renew thing and still shut off at 1:10am
- I think the router probably needs a replacement, I would suggest you start the RMA process with Netgear by making a ticket here: http://support.netgear.com/ or contacting the retailer your purchased from.
- Definitely can't return it back to Amazon. I've seen 2 different dates on when the warranty expires one was May 9th and the other was last year. So I'm probably SoL outta 200$.
- Try making a ticket with Netgear anyway as they may still RMA. Otherwise hopefully as we expect DumaOS 3.0 to be more stable it'll be fixed by then but it does sound like a fault to me.