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Forum Discussion
Xr500 Randomly Shuts off
It's been doing it a lot sometimes randomly and will happen twice no matter if I shut it off or not. It happens also when I start to stream which it will shut off twice.
Okay keep us posted please, I think there must be something blocking the signal, it doesn't make sense otherwise.
That seemed to work for the wifi range as for now about 30m from the router which is my room I get 28mbps down out of 117 which is extremely reasonable. Turned off the other router and had 0 effect on the signal/speed. It still shuts off randomly Happens when I'm playing on my PC, almost everytime I stream and sometimes just watch youtube. Only happens between 2am-5am. All the modem lights are on it's like someones just resets it.
- If you go to Settings > Monitoring > Connection Status and click renew, once it comes back online does the issue happen again between 2-5am?
- It shut off twice in the past 2 hours once at at 8:30pm and just now 9:07pm. I did what you told me too let's see if that works. It hasn't shut in a few days.
- Did the renew thing and still shut off at 1:10am
- I think the router probably needs a replacement, I would suggest you start the RMA process with Netgear by making a ticket here: http://support.netgear.com/ or contacting the retailer your purchased from.
- Definitely can't return it back to Amazon. I've seen 2 different dates on when the warranty expires one was May 9th and the other was last year. So I'm probably SoL outta 200$.
- Try making a ticket with Netgear anyway as they may still RMA. Otherwise hopefully as we expect DumaOS 3.0 to be more stable it'll be fixed by then but it does sound like a fault to me.