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Xr500 packet loss

Rparlin
Aspirant

Xr500 packet loss

I have hbad an xr500 gaming router for about a year and then out of the blue 2 days ago I started getting upload packetloss around every ten seconds it make it very hgard to play games.

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 5
plemans
Guru

Re: Xr500 packet loss

What modem/gateway is it connected to? 

do you get the packet loss if directly connected to the modem/gateway?

Message 2 of 5
Rparlin
Aspirant

Re: Xr500 packet loss

Its just a spectrum modem and i caslled and they said its not the modems fault

 

Message 3 of 5
plemans
Guru

Re: Xr500 packet loss


@Rparlin wrote:

Its just a spectrum modem and i caslled and they said its not the modems fault

 


that's always their first response. but it still doesn't tell us what it is or if you get the loss directly connected to it. 

That's key as its a process of starting simple. you start with modem----device because the more devices/connections you add in, the more things that can cause it. 

Message 4 of 5
Netduma-Fraser
NetDuma Partner

Re: Xr500 packet loss

Good suggestion above, then if that is fine we can rule it out.
Message 5 of 5
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