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Re: Yesterday ran into issues again

Christiaan11
Apprentice

Yesterday ran into issues again

Do you have more information about what is included in this release? As this is taking so long, my concern is that the backlog of fixes/improvements i growing in parallel. Do we have to wait another 6 months for the next update? Or will there be more frequent updates?

 

Yesterday ran into issues again. Router got reset to factory settings after a simple reboot. Maybe if I know what is included in the release I can wait a bit longer. But I'm at the point of just writing this one off and buy a new router from a different brand. 

Message 1 of 18
FURRYe38
Guru

Re: Yesterday ran into issues again

What was the reason for the reboot? 

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

How do you have the LAN DHCP features and Wireless settings configured? 

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

 

 

 

 

Message 2 of 18
Netduma-Liam
NetDuma Partner

Re: Yesterday ran into issues again

To add to the above, the next XR1000 firmware isn't far off, we believe to have gotten past and resolved the most complicated issues and are working on completing the rest of the testing that they were blocking. It's hard to give an ETA I'm afraid, as much as I'd love to promise a specific date there's just too many variables blocking that. I really don't see it taking 6 months though, XR firmwares in general are top priority for us at the moment.

Message 3 of 18
Christiaan11
Apprentice

Re: Yesterday ran into issues again

My message was supposed to be a reply to this topic. Not sure how it ended up as a new topic. 

Message 4 of 18
Christiaan11
Apprentice

Re: Yesterday ran into issues again

Thanks for your reply. I don't have any issues with the WiFi. It's just the stability overall and fact that the router still has some bugs and the interface is so slow to work with. The topic I was supposed to reply to is about the lack of VPN.

 

Overall it just doesn't feel as a high tier router. 

Message 5 of 18
Netduma-Fraser
NetDuma Partner

Re: Yesterday ran into issues again

I think we're feeling pretty confident that this next update will be a good one - we're putting a lot of time into getting it right.
Message 6 of 18
FURRYe38
Guru

Re: Yesterday ran into issues again

Maybe if you gave some feedback to the questions presented we can help you with your router stability issues. I've not seen any instability issues with my XR1000 since putting it online back in Oct. Running well. Should be going on 10 days up time since last reboot I did.

Though I agree, logging into the web page is slow however it does eventually appear. 

 

 

Message 7 of 18
Christiaan11
Apprentice

Re: Yesterday ran into issues again

@Netduma-Fraser  thanks again for the reply and the work everyone is putting in this update. Looking forward to it 🙂

 

Most of the issues that I have described below. My network is optimized by a professional about two months ago. So all cables Cat6 and most devices are connected wired. 

 

  • Biggest issue so far: factory reset after reboot yesterday. 
  • VPN: I was expecting VPN on this router as other nighthawks seem to have this. But, unfortunately it's not there. However, I understand that this is coming in the new update. 
  • Geo Filter:
    • at one point it stopped working. Following instructions on the other thread fixed it for me (removing gaming device and resyncing cloud)
    • Still I'm not sure if it's always on. Sometimes I see servers popping up on the interface when gaming, other times nothing happens. 
    • Ping in the game (COD Warzone) is always higher then what router is telling me)
  • When doing connection benchmark, most of the time speed and ping is A+. However, under load it's always under performing (D). It's unclear how I can improve this and what is causing it). 
  • Since I have this router it feels to me that often something is going wrong with IP reservations. Devices are acting funky after a reboot of the device (e.g. raspberry PI, Musiccast speakers). Some devices have multiple IPs connected to them, in some cases looks like double assigned IPs. 
  • Reason for reboot this week: NAT was moderate again on PS5 while I didn't make any changes. Now (after the reset) UPnP seems to be doing it's job again and NAT is OPEN again. 
  • Very slow app: checking something in the app is very slow and painful. 
Message 8 of 18
FURRYe38
Guru

Re: Yesterday ran into issues again

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

How do you have the LAN DHCP features and Wireless settings configured? 

Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200

I would avoid setting up any IP address reservations for now. 

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Is the PS console wireless or wire connected to the router? Wired is preferred. 

 

Message 9 of 18
Netduma-Fraser
NetDuma Partner

Re: Yesterday ran into issues again

To address your points:

VPN is being implemented for this next update I believe.

Depending on what you're playing you may see more or less servers on the map. Every game has processing delay, some include it in their ping calculations, others don't - CoD does, so where the Geo-Filter shows your ping direct to the server, the in game ping shows this plus processing delay. This can be useful to determine whether a server is under heavy load and whether it would be worthwhile to force a different server.

For Ping Under Load you should experiment with the Congestion Control percentages while set to Always to find the best setting that lowers the results.

If you connect a device to the router via different methods, 2.4/5GHz/ethernet then it may get a different IP address, setting a reserved one can help prevent this but really it doesn't affect the working of the router.

Where are you checking - in game? If so the Geo-Filter can cause the game to give a misreading of the NAT status, if you disable it then boot up the game and have an Open NAT then you can ignore the moderate reading from then on.

By app do you mean the interface, nighthawk mobile app or DumaOS mobile app?
Message 10 of 18
Christiaan11
Apprentice

Re: Yesterday ran into issues again

Thanks for your help @FURRYe38 !

 

  • What Firmware version is currently loaded? XR1000 1.0.0.64_1.0.49
  • What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Arris modem/router Type:TG3492LG-ZG. Set to bridge mode. 
  • Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. All high quality Cat6 cables
  • How do you have the LAN DHCP features and Wireless settings configured? 
    • LAN: default. I did not make any changes so IP range from .2 to .254. I will change it to the range you suggested. 
    • Wireless: default settings. Only changed SSID and password. But I have no issues with the WIFI.
    • Is the PS console wireless or wire connected to the router? Wired is preferred. : Wired. Most devices are. 

 

  • Depending on what you're playing you may see more or less servers on the map. Every game has processing delay, some include it in their ping calculations, others don't - CoD does, so where the Geo-Filter shows your ping direct to the server, the in game ping shows this plus processing delay. This can be useful to determine whether a server is under heavy load and whether it would be worthwhile to force a different server. Ok, thanks for explaining! I will lower the ping assist to see if that helps in getting better servers. 
  • For Ping Under Load you should experiment with the Congestion Control percentages while set to Always to find the best setting that lowers the results. I did what you suggested. First games seem ok with good ping. Ping test under load first time I have an A+ rating. Wasn't aware that congestion control would influence connection test. Thanks!
  • If you connect a device to the router via different methods, 2.4/5GHz/ethernet then it may get a different IP address, setting a reserved one can help prevent this but really it doesn't affect the working of the router. Ok. 
  • Where are you checking - in game? If so the Geo-Filter can cause the game to give a misreading of the NAT status, if you disable it then boot up the game and have an Open NAT then you can ignore the moderate reading from then on. Yes, I was checking in game. It is OPEN now so all good. 
  • By app do you mean the interface, nighthawk mobile app or DumaOS mobile app? I only found out yesterday that Duma also had an app. I installed and that one works great. It's the Nighthawk one that is very slow. 
Message 11 of 18
FURRYe38
Guru

Re: Yesterday ran into issues again


@Christiaan11 wrote:

 

  • What Firmware version is currently loaded? XR1000 1.0.0.64_1.0.49 < Was a factory reset and setup from scratch performed after this was loaded on the router? 
  • What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Arris modem/router Type:TG3492LG-ZG. Set to bridge mode. <Ensure the ISP services and signal up to the modem is working well. Have the ISP check the signal and line quality UP to the modem. Any thing here can cause problems seen by the router.
    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 
    Start with removing any amplifiers, signal attenuators, or splitters from the coax.
    From there check the line for kinks, damage, moisture in the line.
    Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
    Be sure to power OFF the modem for 1 minute then back ON.
    https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

 


 

Message 12 of 18
Christiaan11
Apprentice

Re: Yesterday ran into issues again

This is the Firmware loaded after this week's factory reset. I believe it was the same as when I installed it the first time. 

 

All cables and signals are good. I had a network specialist do all the cables, connectors, etc. 

 

But, with the improvements you shared it maybe already is good for now. I'll let you know after a week or so. 

 

Thanks again!

Message 13 of 18
FURRYe38
Guru

Re: Yesterday ran into issues again

Ok sounds good. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System

Message 14 of 18
Christiaan11
Apprentice

Re: Yesterday ran into issues again

Thanks again @FURRYe38 . Feel much better about the router now I know how to utilize it a bit better. I will save my settings tonight to be sure. Couple of questions still. Maybe you can help with those as well :-). 

 

  1. We have another gaming pc at home, but according to the Duma app it's not recognized as gaming activity although games were played during the time I checked. Anyway I can "force" the router to see this pc as priority as well? The PS5 activity is recognized correctly. 
  2. I like to understand a bit better how congestion control works. I have set it now to 70% for both download and upload. Should be fine since I have a 1GB/70MB connection. The remaining 30%, is that "reserved" for gaming? Or is it more to make sure other devices (except the gaming ones) don't use the full 100%, so it acts more like a buffer when you are gaming? I do feel games have better ping now overall, but I wonder if it would be possible for devices to use the 100% with my connection? So is it doing anything or am I just imagining this :-). 
  3. And how does the bandwidth allocation work in combination with the congestion control? Are they "related" or two separate things to use.  I have now set gaming to 20% and the other activities split the remaining % evenly. Is that the way to go?

 

Thanks again!

Message 15 of 18
Netduma-Liam
NetDuma Partner

Re: Yesterday ran into issues again

To address your questions:

  1. DPI will be improving over time through subtle cloud updates. What games are you playing on the other gaming PC specifically? I'm sure we can find a quicker solution to work in the meantime.
  2. Yeah, so all devices/applications on the network will be limited to 70% of the available bandwidth (assuming Congestion Control is set to 'Always'). If a device/application is recognised as a priority according to what's configured in QoS -> Traffic Prio, it will be able to use the full 100% of the bandwidth. You can ensure all devices can use all available bandwidth when there's no priority traffic on the network by setting Congestion Control to 'Auto-enable'.
  3. Bandwidth Allocation and Congestion Control don't really care about eachother. Bandwidth Allocation can be used to ensure there is always enough bandwidth for each device/application on the network. 20% is more than enough for gaming, it uses less than you'd expect. If you find other devices are struggling, you could even afford to take a little away from gaming.
Message 16 of 18
Christiaan11
Apprentice

Re: Yesterday ran into issues again

  1. DPI will be improving over time through subtle cloud updates. What games are you playing on the other gaming PC specifically? I'm sure we can find a quicker solution to work in the meantime. Most of the time Valorant is played on that pc. 
  2. Yeah, so all devices/applications on the network will be limited to 70% of the available bandwidth (assuming Congestion Control is set to 'Always'). If a device/application is recognised as a priority according to what's configured in QoS -> Traffic Prio, it will be able to use the full 100% of the bandwidth. You can ensure all devices can use all available bandwidth when there's no priority traffic on the network by setting Congestion Control to 'Auto-enable'. I have set it to "always" for now and the default priority does include gaming console so should be good now. 
  3. Bandwidth Allocation and Congestion Control don't really care about eachother. Bandwidth Allocation can be used to ensure there is always enough bandwidth for each device/application on the network. 20% is more than enough for gaming, it uses less than you'd expect. If you find other devices are struggling, you could even afford to take a little away from gaming. Thanks for explaining. It does feel to me that bandwidth allocation and congestion control are doing a similar job, at least from a gaming perspective. It's just gaming I want to prioritize, am I correct to say that just having congestion control enabled is sufficient? 

 

Thanks again for taking the time to answer the questions. Really great support here on the forum. 

Message 17 of 18
Netduma-Liam
NetDuma Partner

Re: Yesterday ran into issues again

Nice, OK so add a new rule to Traffic Prioritisation for that PC and select Valorant as the service. It may not show up in the dashboard on the mobile app, but it'll be prioritised properly still.

 

You can simply leave bandwidth allocation as it's default if you like, that's a good starting point for most households. Just hit 'Reset Allocation'. Then with your adjustments to Congestion Control, everything should be working nicely.

Message 18 of 18
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