NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Christiaan11's avatar
Christiaan11
Apprentice
Nov 01, 2022

Yesterday ran into issues again

Do you have more information about what is included in this release? As this is taking so long, my concern is that the backlog of fixes/improvements i growing in parallel. Do we have to wait another ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 01, 2022
Christiaan11 wrote:

 

  • What Firmware version is currently loaded? XR1000 1.0.0.64_1.0.49 < Was a factory reset and setup from scratch performed after this was loaded on the router? 
  • What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Arris modem/router Type:TG3492LG-ZG. Set to bridge mode. <Ensure the ISP services and signal up to the modem is working well. Have the ISP check the signal and line quality UP to the modem. Any thing here can cause problems seen by the router.
    Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
    Be sure your using good quality RG6 coax cable up to the modem. 
    Start with removing any amplifiers, signal attenuators, or splitters from the coax.
    From there check the line for kinks, damage, moisture in the line.
    Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
    Be sure to power OFF the modem for 1 minute then back ON.
    https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

 

 

Christiaan11's avatar
Christiaan11
Apprentice
Nov 01, 2022

This is the Firmware loaded after this week's factory reset. I believe it was the same as when I installed it the first time. 

 

All cables and signals are good. I had a network specialist do all the cables, connectors, etc. 

 

But, with the improvements you shared it maybe already is good for now. I'll let you know after a week or so. 

 

Thanks again!