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Forum Discussion

G064's avatar
G064
Aspirant
May 03, 2020

device manager does not load

I have the latest firmware 2.3.2.56, the device manager stops working.

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Has a factory reset been performed yet? 

     

    Try a different browser, Firefox or Opera.

  • Could you explain a bit more about what exactly is happening? Do you get an error message? Could you provide a screenshot of what you're seeing please?
    • G064's avatar
      G064
      Aspirant

      when I click on the device manager,  I got this message:

      "This R-App is not loaded yet, please try again in a minute." see attached screen shot. I have tried edge, chrome, firefox. all have the same problem.

       

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        You're using the XR450, is that the correct firmware you're using and not the XR500 firmware? If you reboot does it load again?