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duma os won't load on my pc

thewizzzrd
Tutor

duma os won't load on my pc

This is the second time in 3 days this problem has occurred. The dumaos will not load. The first time I contacted support over the phone they had me do a complete reset of the router. I do not want to have to reset my modem every day... Are there any other options to get this to work? Please note the router is 3 days old.

Message 1 of 14
Netduma-Fraser
NetDuma Partner

Re: duma os won't load on my pc

Could you provide a screenshot of exactly what you're seeing please? Is it the entire interface or specific pages?
Message 2 of 14
thewizzzrd
Tutor

Re: duma os won't load on my pc

 
Message 3 of 14
Netduma-Fraser
NetDuma Partner

Re: duma os won't load on my pc

It looks like you have a VPN active on the browser, you will need to disable that and then you will get access
Message 4 of 14
thewizzzrd
Tutor

Re: duma os won't load on my pc

I disconnected the VPN in windows under network & security and on my browser. It still won't open
Message 5 of 14
Netduma-Liam
NetDuma Partner

Re: duma os won't load on my pc

Are you seeing the same issues across all browsers? Could you perhaps try an incognito window?

Message 6 of 14
thewizzzrd
Tutor

Re: duma os won't load on my pc

yes all browsers

not sure how to

Message 7 of 14
thewizzzrd
Tutor

Re: duma os won't load on my pc

did not open in an incognito window

Message 8 of 14
Netduma-Fraser
NetDuma Partner

Re: duma os won't load on my pc

Try an incognito windows and see if that helps. Otherwise, open command prompt on your PC, type ipconfig and press enter, then post a screenshot of the results here please.
Message 9 of 14
thewizzzrd
Tutor

Re: duma os won't load on my pc

 
Message 10 of 14
Netduma-Fraser
NetDuma Partner

Re: duma os won't load on my pc

Type 10.0.0.1 in the web browser, does that take you to DumaOS?
Message 11 of 14
thewizzzrd
Tutor

Re: duma os won't load on my pc

Yes to reset it. I have already reset the router. It only worked for a short period of time.
I don't understand why I have to reset it again to make this work
Message 12 of 14
Netduma-Fraser
NetDuma Partner

Re: duma os won't load on my pc

Sorry I don't follow, I didn't ask you to reset it. What do you see when going to 10.0.0.1?
Message 13 of 14
thewizzzrd
Tutor

Re: duma os won't load on my pc

I received a phone call from Netgear they had me sign in a different way I now can get on no problem
Message 14 of 14
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