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error device not found / QOS xr500 V2.3.2.134

moski247
Tutor

error device not found / QOS xr500 V2.3.2.134

getting a error code for device not found for the traffic priority app in QOS setting 

 

anything i can do to fix the problem.. 

 

thanks

Message 1 of 7
Netduma-Fraser
NetDuma Partner

Re: error device not found / QOS xr500 V2.3.2.134

Give the router a factory reset and that should remove the error - it's always recommended to do so after an update anyway to remove any issues that may carry over.
Message 2 of 7
moski247
Tutor

Re: error device not found / QOS xr500 V2.3.2.134

factory rest completed in the process it reverted to a older firmware and updated to current v.134. after updated and set up wizard. I unpluged the router and power cycled the router. 

 

still have missing device error.. 

 

@Netduma-Fraser 

Message 3 of 7
Netduma-Fraser
NetDuma Partner

Re: error device not found / QOS xr500 V2.3.2.134

Could you clarify what you mean exactly, did you factory reset before or after updating to .134?
Message 4 of 7
moski247
Tutor

Re: error device not found / QOS xr500 V2.3.2.134

I updated the router to v2.3.2.134 about a month before I noticed the error.

I contact support, was recommended to factory reset, I did the factory reset. Once completed I was sent to the wizard for internet and WiFi set up
After completing the wizard set up. The router automatically Search for an update. V2.3.2.134 was available, so I accepted the update. Once completed I clicked QOS tab same error poped up. I then turned off the router and unplugged it for 30 seconds to power cycle and refresh the machine. Reconnect. Went to QOS tab clicked and got the same error.

Appreciate your help
Message 5 of 7
Netduma-Liam
NetDuma Partner

Re: error device not found / QOS xr500 V2.3.2.134

I believe what you'll need to do in this case is to downgrade to the latest previous firmware, factory reset when on that firmware, then re-upgrade to the latest. You don't need to factory reset again after that. That should solve the problem for you.

Message 6 of 7
cezare
Aspirant

Re: error device not found / QOS xr500 V2.3.2.134

dear Admin this is not a solution. 

i spend hours to find one.... 

that is the real fix. 

 

recovery mode.
1.Turn off the power, push and hold the reset button (in a hole on
  backside) with a pin
2.Turn on the power and wait till power led starts flashing white
  (after it first flashes orange for a while)
3.Release the reset button and tftp the factory img in binary mode.
  The power led will stop flashing if you succeeded in transferring
  the image, and the router reboots rather quickly with the new
  firmware.


Uploading the firmware image with a TFTP client 
use the command  : 

tftp -i 192.168.1.1 put XR500-V2.3.2.134.img

and finally, I get the confirmation " Transfer successful: 38529153 bytes in 4 second(s), 9632288 bytes/s"

 

then, everything works as should be .. 

 

Message 7 of 7
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