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help please

theerrol43
Follower

help please

Hello all, 

I am needing help my router stopped working and I finally got it to factory reset. I hooked it up to my pc and followed the genie instructions. After I was done it said it was ready to use except I still have no internet access. When I boot up the  app it asks me to login which I do but the thing never loads in. Any information would be great. Thanks

Model: R7000|AC1900 Smart WIFI Router
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FURRYe38
Guru

Re: help please

Please post here in thie forum for your model router:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/bd-p/home-wifi-routers-nighthawk

 

Good Luck.

My Setup (Cable 1Gbps/50Mbps)>CAX80 v2.1.2.1(LAG Disabled)>RBK853 v4.6.3.16
Additional NG HW: C7800/CM1100/CM1200CM2000, Orbi CBK40, CBR750, RBK50(v22), SXR30(v110), R7000(v34), R7800(v84), R7960P(v82), EX7500/EX7700, XR450(v120) and WNHDE111
Message 2 of 3
Netduma_Alex
NetDuma Partner

Re: help please

Have you been able to connect to the router using routerlogin.net from your computer?

Message 3 of 3
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