help

[Doxerr]

Hi everyone! i have a question, i have FTTN and i want too get the benefits of the dumaOS, can i run my ISP modem and run the XR1000 Router at the same time? basically i want too use the router for gaming only and allow other house members too use the ISP connection, i heard you can run a WAN cable from the ISP modem to the WAN port on the router and gain connection like that or do i have too bridge connections? thank you for anyone that replies and sorry if thats a little confusing

[Netduma-Liam]

You can do this, yes. You'll need to run a cable from one of the LAN ports on your ISP equipment to the WAN port on the XR1000. 

Please be aware though, if you've got other devices on the network connected to the modem, you won't be able to use QoS to it's full benefit. QoS relies on having all devices on the network conencted through the DumaOS router to ensure it can prioritise important traffic over less important traffic.

[Doxerr]

thank you for the reply, doing it via that method will i still get the full potential of the dumaOS? and if not id have too bridge the connection wouldnt i? because im pretty sure my ISP modem is a Modem/router.

[Netduma-Liam]

Yes, it'd be better to connect the XR1000 to the modem, then connect all devices to the XR1000. That may require you bridging the ISP router or putting the XR1000 in it's DMZ if you run into NAT problems.

[Doxerr]

thanks for the reply again, once it gets here and if i run into any problems ill be sure too message here again. thank you once again

[Doxerr]

hey mate, i just got the XR1000 and i factory reset/updated firmware but it just keeps automatically rebooting if few minutes or so, any idea on how too fix it? thank you.

[Netduma-Liam]

Are you able to access the DumaOS interface? Have you completed the setup wizard already?

If not, can you go to 192.168.1.1 in your browser and complete this, then see if you're still getting the same problem.

[Doxerr]

yeah ive done the setup, but still its just randomly turning off and on

[Netduma-Liam]

Are you using the original power adaptor that came with the XR?

Is it connected directly to a wall outlet, or is it connected to a power extender strip?

Could you try connecting it directly to the wall outlet and see if it's still rebooting?

[Doxerr]

I have tried everything, but yet it still just reboots itself like it is in a loop cycle of 10 mintutes. its becoming pretty frustrating on my end

[Netduma-Fraser]

Do you have another power adapter you could try in case that one is faulty?

[Doxerr]

i have tried too switch between adapters, but it still has the same issue. although one adapter seems too keep it powered on for a little while longer

[FURRYe38]

Id contact NG support and ask about RMA options:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/

[Netduma-Liam]

I agree with @FURRYe38 on this one, it sounds as though the physical hardware may be bad. Let us know if you have any further questions on it!