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images sent from phone are failing and having issues
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Hi All,
I recently purchased an xr500 router and I've been noticing an issue when sending/receiving pics via text message. When sending, it will stall for awhile and then fail. Sometimes it goes through after multiple reattempts, and sometimes I have to disconnect from the router entirely. Someone sent me a group of pics the other day and it sent me 7 copies over the course of 6 hours. A friend was at my house recently and seemed to be having similar issues on a different model phone (her issue was a text repeat in multiple conversations) so I'm looking at the router as the culprit. I have tested my internet speed and I'm getting the expected numbers (100 down / 6 up) and everything else seems to be working fine. I also do not see these issues when I'm not connected to the router. Does anyone know what could cause this or how to fix it?
phone model: pixel 3
friend's phone model: galaxy s10
router model: xr500
Firmware version: V2.3.2.56
Thanks in advance
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Re: images sent from phone are failing and having issues
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Re: images sent from phone are failing and having issues
I disabled smart connect and connected to each band separately. They both do the same thing. A pic will send successfully at first (within the first 30sec to 1 minute of connecting) but if you wait, it will begin to stall and fail.
I checked the network monitor in the router UI and I have very little traffic happening at the time. There are only 2 additional devices connected to the 2.4 GHz and no additional devices connected to the 5 GHz
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Re: images sent from phone are failing and having issues
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Re: images sent from phone are failing and having issues
I selected the box to disable SIP ALG and I'm still having the same issue
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Re: images sent from phone are failing and having issues
Correction, it might actually be working after disabling SIP ALG. It failed at first but they seem to be going through on my last 2 tests. I'll test it again in the near future
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Re: images sent from phone are failing and having issues
@Netduma-Fraser - I just tested again and things seem to be working. Thank you very much for the help/guidance!
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Re: images sent from phone are failing and having issues
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Re: images sent from phone are failing and having issues
well @Netduma-Fraser , I didn't want to have to revisit this, but I woke up this morning and sent a pic and it did the same thing again. Any chance you'd have another idea or area to check?
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Re: images sent from phone are failing and having issues
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Re: images sent from phone are failing and having issues
Thank you. I'll run several tests with that and report back tomorrow (so I don't jump the gun again 😛 )
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Re: images sent from phone are failing and having issues
Ok, so I tested several times last night and it's still acting up. For example, I sent a pic at 1:20 (that appeared to go through just fine, even though it was received ~20 minues later) and then sent another at 11:00 that failed. I re-sent it and it was received successfully after just minutes but then the recipient got another copy of it at 1am.
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Re: images sent from phone are failing and having issues
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Re: images sent from phone are failing and having issues
I'm assuming you're talking about the area shown in the screenshot. It was already set to "never"
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Re: images sent from phone are failing and having issues
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Re: images sent from phone are failing and having issues
Ah, I gotcha. I'll make that change and report back
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Re: images sent from phone are failing and having issues
Sorry for the delay. I disabled QoS completely and the issue is still present.
Additional (possibly pointless) details:
After disabling it, the failure took some time to reproduce (as it has with the previous changes), but I also had to shut off my power for an electrical repair. When going to shut off QoS, I had noticed that the Device Manager wasn't showing all of the connected devices in the house. After completing the repair and booting everything back up, I saw that the Device Manager was showing the correct number of devices and pics were being sent successfully for most of yesterday but started acting up that night (device manager still appears to be fine)
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Re: images sent from phone are failing and having issues
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Re: images sent from phone are failing and having issues
If I change it to AP mode without a primary router in play, won't i lose all network connectivity?
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Re: images sent from phone are failing and having issues
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Re: images sent from phone are failing and having issues
just a modem (no wifi)
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Re: images sent from phone are failing and having issues
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Re: images sent from phone are failing and having issues
unfortunately, i got rid of the previous router once I got this one. I don't have the ability to test AP mode
I went ahead and reset the router to factory defaults to see if anything would change and I still have the issue. Would you like me to run through all the previously mentioned changes before anything else is done?
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Re: images sent from phone are failing and having issues
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Re: images sent from phone are failing and having issues
The WiFi analyzer showed the following results. Throughout the testing, I have tried switching between the two but got the same failures
780Mbps (5GHz)
192Mbps (2.4GHz)
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