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Re: internet seems to drop out constantly and causes high latency while gaming

Gaines09
Tutor

internet seems to drop out constantly and causes high latency while gaming

So I've been told by spectrum a few times that the problem is within my modem and router. I bought a new modem and router and I still seem to be having the same issues. It seems the internet connection will drop every so often and my latency will sky rocket in games. I went a bit overboard with the XR500 router and the CM1000. Speed test shows speed drops every so often but I'm not sure where to turn now. What do you guys need from me to help diagnose this issue?

Message 1 of 25
Netduma-Fraser
NetDuma Partner

Re: internet seems to drop out constantly and causes high latency while gaming

Drop as in speed drops or that the internet disconnects completely? So you had this issue prior to the XR500 and CM1000 yet you still experience it?
Message 2 of 25
Gaines09
Tutor

Re: internet seems to drop out constantly and causes high latency while gaming

Both. When I'm watching videos sometimes my videos will begin buffering and then I'll run a speed test and the connection is non exsistent. Do I need to screenshot anything so you can see if you can diagnose it?

Message 3 of 25
Netduma-Fraser
NetDuma Partner

Re: internet seems to drop out constantly and causes high latency while gaming

If this issue was present before you upgraded the router and modem and it is still present now then its certainly not the equipment that has an issue. Does it appear to happen at random times or in peak times mainly?

You can try disabling QoS in Anti-Bufferbloats options to see if that helps. Would suggest replacing all the ethernet cables connected to modem/router as well to ensure its not those either.
Message 4 of 25
Gaines09
Tutor

Re: internet seems to drop out constantly and causes high latency while gaming

It happens at random times and it’s very frequent. These are brand new Ethernet cables. I’ve already swapped those and it’s still happening. I have a feeling it’s the drop to my home but spectrum says otherwise. How do I check to see if the problem is on their end. They keep blaming it on my end.
Message 5 of 25
Netduma-Fraser
NetDuma Partner

Re: internet seems to drop out constantly and causes high latency while gaming

I'd suggest roughly following this guide to get the evidence you need except when directly connected to the modem, no other devices using the internet http://support.netduma.com/support/solutions/articles/16000074717-test-your-connection
Message 6 of 25
Hungovermonty
Aspirant

Re: internet seems to drop out constantly and causes high latency while gaming

I'm having the exact same issues don't know what to do
Model: XR500| Nighthawk Pro Gaming Router
Message 7 of 25
Gaines09
Tutor

Re: internet seems to drop out constantly and causes high latency while gaming

Let me know if you find out what it is!
Message 8 of 25
Netduma-Fraser
NetDuma Partner

Re: internet seems to drop out constantly and causes high latency while gaming

Hungover - issues pre xr500?
Message 9 of 25
Gaines09
Tutor

Re: internet seems to drop out constantly and causes high latency while gaming

It has been happening for the past few months. Spectrum keeps blaming it on my modem so I bought a new one and the issue is still present.
Message 10 of 25
Hungovermonty
Aspirant

Re: internet seems to drop out constantly and causes high latency while gaming

I've tried everything but still the same very disappointed with my purchase
Had an x4s router before this one and had zero problems
Model: XR500| Nighthawk Pro Gaming Router
Message 11 of 25
Netduma-Fraser
NetDuma Partner

Re: internet seems to drop out constantly and causes high latency while gaming

If it happened pre xr500 then it can't be the routers fault. Suggest you do the tests i said above to monitor your line
Message 12 of 25
Gaines09
Tutor

Re: internet seems to drop out constantly and causes high latency while gaming

Would you like me to post my findings here? I sure wouldn't know what to look for. 

Message 13 of 25
Hungovermonty
Aspirant

Re: internet seems to drop out constantly and causes high latency while gaming

Please do im at my wit's end
Pluged my old router in and every thing is back to normal speeds 50mb down and 11mb up
Message 14 of 25
Netduma_Jack
NetDuma Partner

Re: internet seems to drop out constantly and causes high latency while gaming

Absolutely - post your results here and we'll take a look for you. 

Message 15 of 25
Gaines09
Tutor

Re: internet seems to drop out constantly and causes high latency while gaming

Desktop Screenshot 2018.08.03 - 13.56.47.61.pngDesktop Screenshot 2018.08.03 - 14.45.38.13.png

Message 16 of 25
Gaines09
Tutor

Re: internet seems to drop out constantly and causes high latency while gaming

Not really sure if you can see them, but I posted two separate test. I ran a 1080p youtube video in the background for some of the testing as well. 

Message 17 of 25
Netduma_Jack
NetDuma Partner

Re: internet seems to drop out constantly and causes high latency while gaming

Could you upload to imgur and post a link instead? Not able to view on my device unfortunately
Message 18 of 25
Gaines09
Tutor

Re: internet seems to drop out constantly and causes high latency while gaming

Message 19 of 25
Netduma-Fraser
NetDuma Partner

Re: internet seems to drop out constantly and causes high latency while gaming

Are these done directly from the ISP modem/router or from the XR500 - if XR500 what QoS settings did you have enabled?
Message 20 of 25
Gaines09
Tutor

Re: internet seems to drop out constantly and causes high latency while gaming

It’s using wireless. I have the same issues hard wired too. The router is literally 25 feet from my pc. I have that setting on 70% like it recommended for gaming.
Message 21 of 25
Netduma-Fraser
NetDuma Partner

Re: internet seems to drop out constantly and causes high latency while gaming

Go direct from modem with no one else using the internet
Message 22 of 25
Gaines09
Tutor

Re: internet seems to drop out constantly and causes high latency while gaming

It’s going to give the same results, but I will test it out this weekend. I’m currently out of town this week.
Message 23 of 25
Hungovermonty
Aspirant

Re: internet seems to drop out constantly and causes high latency while gaming

Problem sorted !
Turn off Anti buffer bloat my speeds have came back up to what my ISP provides
Model: XR500| Nighthawk Pro Gaming Router
Message 24 of 25
Netduma_Jack
NetDuma Partner

Re: internet seems to drop out constantly and causes high latency while gaming

Good to hear Hungover. I recommend you switch Anti-Bufferbloat to 'High Priority Traffic Detected' mode. That way you'll only have it kick in when you're gaming (to prevent lag).

Message 25 of 25
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