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Re: (logs) Internet going out once a day

xiimagzx
Guide

(logs) Internet going out once a day

Every day I get one time where the internet comes in and out, Ive talked to my isp they said its not from them and it might be due to something with the firewall in the router setting off the dos attacks falsey. I play cod most of the time it happens.

problem: Internet goes out and on and out and on a lot in the spand of 5 min then is fine 
logs from when it goes out : 18:39 is when it happened i believe, just wanted to show the events before the crash

[DoS Attack: ACK Scan] from source: 31.13.66.4, port 443, Wednesday, October 21, 2020 18:39:31
[UPnP set event: add_nat_rule] from source 192.168.1.23, Wednesday, October 21, 2020 18:39:22
[UPnP set event: del_nat_rule] from source 192.168.1.23, Wednesday, October 21, 2020 18:39:18
[DoS Attack: SYN/ACK Scan] from source: 104.31.82.2, port 443, Wednesday, October 21, 2020 18:32:27
[DoS Attack: SYN/ACK Scan] from source: 104.31.82.2, port 443, Wednesday, October 21, 2020 18:32:26
[DoS Attack: SYN/ACK Scan] from source: 172.222.162.222, port 80, Wednesday, October 21, 2020 18:23:01
[DumaOS] DHCP lease change., Wednesday, October 21, 2020 18:13:27
[DumaOS] DHCP new event., Wednesday, October 21, 2020 18:13:27
[DHCP IP: 192.168.1.11] to MAC address 38:f9:d3:67:00:7a, Wednesday, October 21, 2020 18:13:2
[DumaOS] DHCP lease change., Wednesday, October 21, 2020 18:13:27
[DumaOS] DHCP new event., Wednesday, October 21, 2020 18:13:27
[DHCP IP: 192.168.1.11] to MAC address 38:f9:d3:67:00:7a, Wednesday, October 21, 2020 18:13:27
[DoS Attack: ACK Scan] from source: 8.252.163.126, port 80, Wednesday, October 21, 2020 18:09:11
[DoS Attack: ACK Scan] from source: 67.26.241.254, port 80, Wednesday, October 21, 2020 18:09:10
[DoS Attack: ACK Scan] from source: 8.252.163.126, port 80, Wednesday, October 21, 2020 18:08:41
[DoS Attack: ACK Scan] from source: 67.26.241.254, port 80, Wednesday, October 21, 2020 18:08:41
[DoS Attack: Ascend Kill] from source: 64.98.111.171, port 53, Wednesday, October 21, 2020 18:01:45

Model: XR500|Nighthawk Pro Gaming Router
Message 1 of 21

Accepted Solutions
xiimagzx
Guide

Re: (logs) Internet going out once a day

FOUND THE SOLUTION turn off ddos protection on the router it was giving false reports and causing a issue. I'm haven't had a problem since my last comment on the thread! and that's unheard of before I would have had at least once a day now none!

View solution in original post

Model: XR500|Nighthawk Pro Gaming Router
Message 21 of 21

All Replies
Netduma-Fraser
NetDuma Partner

Re: (logs) Internet going out once a day

It is unlikely that is the cause unless Facebook is attacking you which is doubtful. How often do you experience this happening? Does it happen across all devices?
Message 2 of 21
xiimagzx
Guide

Re: (logs) Internet going out once a day

The net goes down once a day but on the router uts self doesn't say so, so I think its like a bunch of packet miss fires causing me to disconnect from discord on my second pc and also lag out the game of cod on the gaming pc
Model: XR500|Nighthawk Pro Gaming Router
Message 3 of 21
xiimagzx
Guide

Re: (logs) Internet going out once a day

The net goes down once a day but on the router it's self doesn't say so(no amber led on router), so I think its like a bunch of packet miss fires causing me to disconnect from discord on my second pc and also lag out the game of cod on the gaming pc. I don't know if it happens to wireless wifi due to me using ethernet when it happens on both pcs. I also for got to say i have a s8000 plugged into the router for more ethernet ports

Model: GS808E|Nighthawk S8000 Gaming & Streaming Advanced 8-Port Gigabit Ethernet Plus Switch, XR500|Nighthawk Pro Gaming Router
Message 4 of 21
Netduma-Fraser
NetDuma Partner

Re: (logs) Internet going out once a day

What is your exact physical setup? I.e. what is the XR connected to - is it a modem/router or just a modem?
Message 5 of 21
xiimagzx
Guide

Re: (logs) Internet going out once a day

Fiber thing in wall -> xr500 -> s8000 -> my pc's and brothers ps4 and pc
also side not i did not do any of the lines in the log so the del and add command for upnp was not me 

Model: GS808E|Nighthawk S8000 Gaming & Streaming Advanced 8-Port Gigabit Ethernet Plus Switch, XR500|Nighthawk Pro Gaming Router
Message 6 of 21
Netduma-Fraser
NetDuma Partner

Re: (logs) Internet going out once a day

Is fiber thing in the wall a box or an ethernet cable from the wall? Give some of your devices that you notice the issue on the most a reserved IP in LAN Settings and see if that helps.
Message 7 of 21
Mi6300m
Aspirant

Re: (logs) Internet going out once a day

I just looked at my logs and mine are the same. Same weird attack and I too experience my connection throughout the house dropping. First noticible on my Google Nest Hub. I see it trying to connect to network a few times a day. 

 

Setup: XR1000 (running latest firmware), ARRIS SURFboard SB8200 DOCSIS 3.1, Gigabit Connection via COX

 

I've factory reset this thing at least twice in the last 3 days. I've checked internet connect without the router and it's perfectly fine. No drops on my PC to Modem connection. But as soon as I plug the XR1000 back in...everything is fine for about 30 mins or and then randomly devices disconnect. 

 

In my home a good indicator that it's happening is again is the:

Google Nest Hub (needing to reconnecting)

Logitech Harmony Hub (green light goes red indicating internet goes down)

My Samsung Note10+ (Wifi-6 icon goes away and is blinking and then showing 5G)

Wife's Ipad 11 Pro (everything shows no connection)

 

What's weird in this as well is I have three ROKU devices and none of them appear to loose connection while streaming.

 

I've tried a series of things,

SmartConnect On, MIMO off, OFDMA On (2.5, 5g)

SmartConnect On, MIMO On, OFDMA Off (2.5, 5g)

SmartConnect Off, MIMO Off, OFDMA On (2.5, 5g)

SmartConnect Off, MIMO Off, OFDMA Off (2.5, 5g)

 

All end up in the same result...$350 Connection killer.

 

Message 8 of 21
Netduma-Fraser
NetDuma Partner

Re: (logs) Internet going out once a day

Are you on the very latest firmware .44?
Message 9 of 21
Mi6300m
Aspirant

Re: (logs) Internet going out once a day

I am yes. When I first got mine around Oct 4th it downloaded and installed that update on initial setup. 

Message 10 of 21
Netduma-Fraser
NetDuma Partner

Re: (logs) Internet going out once a day

Give your devices reserved IPs in LAN settings and see if that helps please.
Message 11 of 21
Mi6300m
Aspirant

Re: (logs) Internet going out once a day

I can definitely say that won't help. That's normally how I configure my routers. I commonly do this since I actually keep an eye on what's using the most bandwidth in the house (old days before discovering DumaOS).

Message 12 of 21
Netduma-Fraser
NetDuma Partner

Re: (logs) Internet going out once a day

Could you post the log file you get around the time that you experience a disconnection please?
Message 13 of 21
Mi6300m
Aspirant

Re: (logs) Internet going out once a day

Here you go. It dropped 9:37PM PST,10/25/2020

The device in question that dropped was my Google Nest Hub. IP Address 192.168.1.6

@Netduma-Fraser 

[Admin login] from source 192.168.1.11, Sunday, Oct 25,2020 21:37:24
[DHCP IP: (192.168.1.3)] to MAC address 1C:F2:9A:40:C5:C9, Sunday, Oct 25,2020 21:36:56
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 21:35:35
[DoS attack: ACK Scan] from source 17.253.120.202,port 443 Sunday, Oct 25,2020 21:29:57
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 21:27:21
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 21:27:04
[DoS attack: ACK Scan] from source 45.57.40.1,port 443 Sunday, Oct 25,2020 21:25:43
[DHCP IP: (192.168.1.3)] to MAC address 1C:F2:9A:40:C5:C9, Sunday, Oct 25,2020 21:17:54
[DoS attack: ACK Scan] from source 52.26.119.85,port 443 Sunday, Oct 25,2020 21:16:21
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 21:16:14
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 21:14:03
[DHCP IP: (192.168.1.11)] to MAC address D4:5D:64:D5:EA:D8, Sunday, Oct 25,2020 21:13:51
[DHCP IP: (192.168.1.11)] to MAC address D4:5D:64:D5:EA:D8, Sunday, Oct 25,2020 21:12:34
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 21:12:30
[DHCP IP: (192.168.1.11)] to MAC address D4:5D:64:D5:EA:D8, Sunday, Oct 25,2020 21:11:08
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 21:06:34
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 21:03:01
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 21:00:46
[DHCP IP: (192.168.1.16)] to MAC address D6:7A:36:DA:BA:18, Sunday, Oct 25,2020 20:58:45
[DHCP IP: (192.168.1.3)] to MAC address 1C:F2:9A:40:C5:C9, Sunday, Oct 25,2020 20:52:23
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 20:52:11
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 20:51:43
[DoS attack: ACK Scan] from source 23.52.229.111,port 443 Sunday, Oct 25,2020 20:51:35
[DoS attack: ACK Scan] from source 23.52.229.111,port 443 Sunday, Oct 25,2020 20:51:20
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 20:48:45
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 20:47:29
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 20:46:16
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 20:41:37
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 20:35:25
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 20:33:58
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 20:32:30
[DHCP IP: (192.168.1.27)] to MAC address 8C:49:62:64:9B:8C, Sunday, Oct 25,2020 20:32:11
[DoS attack: Fraggle Attack] from source 10.48.240.1,port 67 Sunday, Oct 25,2020 20:31:06
[DHCP IP: (192.168.1.3)] to MAC address 1C:F2:9A:40:C5:C9, Sunday, Oct 25,2020 20:29:35
[DHCP IP: (192.168.1.6)] to MAC address CC:F4:11:AE:6E:35, Sunday, Oct 25,2020 20:28:24
[Log Cleared] Sunday, Oct 25,2020 20:27:32

 

 

Message 14 of 21
Netduma-Fraser
NetDuma Partner

Re: (logs) Internet going out once a day

Thanks for the log, that was the only device that disconnected? In WAN Settings could you try disabling DoS protection please? I'm thinking multiple entries there are false positives but they may actually be blocking legitimate packets causing a disconnect.
Message 15 of 21
Mi6300m
Aspirant

Re: (logs) Internet going out once a day

At the time that was the only reported device. Wife told me her Roku Stick went down maybe 10 or so minutes after. I do sometimes notice that my Galaxy Note 10+ (which does support Wi-Fi6) will seem connected but then will only pull data from Cellular while blinking the Wi-Fi icon like it's trying to reconnect. 

 

I'm a little cautious about disabling DoS Protection...but I'll try it in this instance. Is there any more information I can get you? 

 

And just to confirm...this is the lastest firmware available right XR1000 1.0.0.44_1.0.33?

Message 16 of 21
Mi6300m
Aspirant

Re: (logs) Internet going out once a day

As of 9:06 PST, just sitting and looking through the logs via the GUI, the router completely crashed, TWICE. Redlight on top, other lights still acting as if something is still transmitting.

It crashed while on this page apparently
http://myip/desktop/index.html#com.netdumasoftware.ngportal

Message 17 of 21
Netduma-Fraser
NetDuma Partner

Re: (logs) Internet going out once a day

Thank you very much for the information, unfortunately I don't have any more recommendations at the moment as it does appear to be a bug. I have made an internal ticket and will get back to you as soon as I have any new information.

Probably the best bet is to downgrade to a previous firmware that may be more stable for you.
Message 18 of 21
Mi6300m
Aspirant

Re: (logs) Internet going out once a day

Unfortunately this firmware is the only one available. No link to the previous one. Don't suppose you could help with that one? 😉

Message 19 of 21
Netduma-Fraser
NetDuma Partner

Re: (logs) Internet going out once a day

I have sent you a Private Message, please check there.
Message 20 of 21
xiimagzx
Guide

Re: (logs) Internet going out once a day

FOUND THE SOLUTION turn off ddos protection on the router it was giving false reports and causing a issue. I'm haven't had a problem since my last comment on the thread! and that's unheard of before I would have had at least once a day now none!

Model: XR500|Nighthawk Pro Gaming Router
Message 21 of 21
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