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Orbi WiFi 7 RBE973
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my 5ghz band on my XR500 nighthawk router drops me after a couple of seconds

AngryAutist
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my 5ghz band on my XR500 nighthawk router drops me after a couple of seconds

whenever i connect to the 5ghz band on my XR500 router, after a couple of seconds it will drop me for no reason whatsoever, i am not good at giving good details, but we have had this router for years and it has never done this before, smart connect is off, the firmware is V2.3.2.114 and the os seems to be DumaOS

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Re: my 5ghz band on my XR500 nighthawk router drops me after a couple of seconds


@AngryAutist wrote:

whenever i connect to the 5ghz band on my XR500 router, after a couple of seconds it will drop me for no reason whatsoever


What is the modem/gateway in front 0f this that connects you to the Internet?

 

Do all wifi clients do the same thiung, or just some of them?

 

What do the LEDs on the XR500 look like, especially the wifi LEDs, when this happens?

 

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

 

 

Message 2 of 3
Netduma-Fraser
NetDuma Partner

Re: my 5ghz band on my XR500 nighthawk router drops me after a couple of seconds

You are on an older firmware version so I would recommend you update to the latest and then see if the issue persists
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