night hawk xr500 slow speeds all of the sudden

[ajkron]

wireless speeds were great then all of the sudden they went down to 30-40.  was getting 300 plus.  when i connect to my modem i can achieve 300plus.  i am on uverse gig service.  i have tried all the suggestions on this forum but issue still unresolved.  any help would be greatly appreciated!!

[Netduma-Fraser · Accepted solution]

You should get 3 months support with them I think.

A possible trick is to give the XR500 the MAC address of your previous router. Sometimes the ISP has trouble negotiating with a new router in which case that fixes it in some cases.

[FURRYe38]

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.

[ajkron]

Thanks for the reply. I'm at work but will get you all the info this evening.

[ajkron]

FW  2.3.2.40

Mfr and model# of the ISP modem:  pace 5268

connecting on auto but have tried various channels with no success

roughly 10 wifi neighbors nearby

have 2 unverse tv's hooked up to my uverse modem.  thats the only thing plugged into isp modem due to the fact that it buffers if i plug into nighthawk

[ajkron]

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@FURRYe38 wrote:

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.

---

FW  2.3.2.40

Mfr and model# of the ISP modem:  pace 5268

connecting on auto but have tried various channels with no success

roughly 10 wifi neighbors nearby

have 2 unverse tv's hooked up to my uverse modem.  thats the only thing plugged into isp modem due to the fact that it buffers if i plug into nighthawk

[ajkron]

this is getting a little frustrating to say the least.  now my router speeds are showing 42 down and 360 down.  any input would be greatly appreciated.

[FURRYe38]

Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.

Also review this about PACE FW:

https://community.netgear.com/t5/Orbi/Orbi-RBR50-Slow-Wired-WAN-after-2-2-1-210-Upgrade/m-p/1676829#...

[Netduma_Jack]

Do you get full speeds into the modem?

Also make sure your QoS settings are optimised for
Max bandwidth speed:
http://support.netduma.com/support/solutions/articles/16000076586-dumaos-optimal-settings-guide-maxm...

[ajkron]

i do goet full speeds on the modem.  i have attached screen shots of my speeds with my modem and router.  rolltide network is my isp modem and rolltide2 is the nighthawk.  i have tried the QoS settings in the link and the results are the same.  i contacted my isp and they told me i am in bridge mode.

[Netduma-Fraser]

Will have to look at your images once they are moderated. Can you take a picture of your QoS page please. Also what speeds do you get when wired to the router?

[ajkron]

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@Netduma-Fraser wrote:
Will have to look at your images once they are moderated. Can you take a picture of your QoS page please. Also what speeds do you get when wired to the router?

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49 down and 179 up 

[Netduma-Fraser]

Still can't see the images at the moment. If you disable QoS in Anti-Bufferbloats options do you get full speeds wired or wireless?

[ajkron]

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@Netduma-Fraser wrote:
Still can't see the images at the moment. If you disable QoS in Anti-Bufferbloats options do you get full speeds wired or wireless?

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i do not.  not sure what happened.  everything was fine one day then i noticed the speed drops.

[Netduma-Fraser]

If you're not getting full speeds when QoS is completely disabled then it indicates either an issue in Settings/hardware or upstream. Have you got a new cable to connect XR500 to modem?

[ajkron]

@Netduma-Fraser wrote:
If you're not getting full speeds when QoS is completely disabled then it indicates either an issue in Settings/hardware or upstream. Have you got a new cable to connect XR500 to modem?

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tried a new cable before i posted my issue here and same results.  anyway you can take a look.  i have team viewer.  

[Netduma-Fraser]

As I say, it doesn't sound like a DumaOS issue so I'd recommend you contact Netgear support directly as they'll be able to help you better.

[ajkron]

i appreciate everyone's help but after talking to netgear support they want the charge me a fee to troubeshoot my device eventhough its still under factory warranty.  needless to say i will never buy anything netgear branded again.  i have had many devices troubleshooted under factory warranty with out paying a fee.  that is just bad business!

[Netduma-Fraser · Accepted solution]

You should get 3 months support with them I think.

A possible trick is to give the XR500 the MAC address of your previous router. Sometimes the ISP has trouble negotiating with a new router in which case that fixes it in some cases.

[ajkron]

tried the mac address trick and when i performed a speed test they were back to normal.  when i tried to perform another speed test i get redirected to this error message

[Netduma-Fraser]

Thats good! I can't see the message as picture hasn't been moderated. What does it say?

[ajkron]

Router Behind Router Detected

Error: The Connection Monitor has detected a third party router connected to the 5268AC

If you want to connect additional computers or devices to your network:

Click the Resolve button below to enable the Connection Manager to correct the problem. There may be a delay of up to one minute while the Connection Manager resolves the problem.

Click the Disable button below if you want to continue using your Router behind Router.
WARNING: Many applications may not work in this case.

For detailed information regarding this issue, please click on the link below:

Router / Router Information

Please enter the password here before proceeding:

Password: 

[Netduma-Fraser]

That's really weird, whats your physical setup?

[ajkron]

nighthawk plugged into isp gateway.  have my uverse tv's pugged into gateway as thats the only way i can get them to work, then everything else is pugged into the nighthawk.

[Netduma-Fraser]

Was your computer connected to the WiFi of the gateway and connected via ethernet? I assume this message was on Windows rather than Speedtest.net?

[ajkron]

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@Netduma-Fraser wrote:
Was your computer connected to the WiFi of the gateway and connected via ethernet? I assume this message was on Windows rather than Speedtest.net?

connected to nighthawk via wifi.  i was able to surf with the expeption of going to speedtest.n.t.