Forum Discussion

Follower

Feb 16, 2019

nighthawk xr500 internet drops randomly

hey my internet cuts out randomly like especialy with discord itll randomly disconnect and it does it on my phone ass well, then as discord tries to recconect i try to use web browser it wont load th...

SKasai

Tutor

Jun 10, 2019

I just recently got the XR500 today and experiencing similar problems.

It is happening to both wired and wireless devices, running on the most recent Firmware (V2.3.2.40 - A7Legit).

System log shows nothing, short of the DDOS entries. Cable modem doesn't show issues on its end either.

My streaming App didn't seem to have a problem, but SSH with activity and my Pixelbook playing a game did blip when there was nothing during the time and I did notice when I was trying to access something on my computer during one of those times, I got no DNS response. WoW and Discord blipped also.

Netduma_Alex
NetDuma Partner
Jun 11, 2019
Have you tried the hotfix firmware? It's different from the latest firmware, it's like an alternate version to fix this specific issue:

https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/
- SKasai
  Tutor
  Jun 11, 2019
  Netduma_Alex wrote:
  Have you tried the hotfix firmware? It's different from the latest firmware, it's like an alternate version to fix this specific issue:
  
  https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/
  Yup, I found that post after I posted this. It is is working so far.