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Re: r7000 The firmware is not compatiable with your router. Error code -2.

HikingPlane0
Aspirant

r7000 The firmware is not compatiable with your router. Error code -2.

I am trying to move my r7000's firmware from V1.0.9.88_10.2.88 to V1.0.9.32_10.2.34 and I keep getting this error: "The firmware is not compatiable with your router. Error code -2." I have a Motorola mb8600 modem and xfinity internet with 300 down 50 up. I am switching firmwares because my wireless is extremely slow even though ethernet works fine. I have read on the forums that v1.0.9.32 is the lastest stable/functional firmware. I have only had this router (and modem and xfinity) for about a year now and I have never gotten my promised speeds (120-200 mpbs ethernet and 100-2 mpbs wireless when ~2 meters away from the router. Any solution (either to switch frameware or to fix wireless) is appreciated! Let me know if I need to be more specific about anything.

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 4

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plemans
Guru

Re: r7000 The firmware is not compatiable with your router. Error code -2.

a couple things there.

1. The MB8600 is a modem router combo device. Is it in modem only/passthrough mode? or the netgear in AP (access point) mode? 

if not, you're in a double nat. That can cause issues/slow downs. 

https://kb.netgear.com/30186/What-is-Double-NAT

2. The agreed upon stable version for the R7000 is 1.0.9.42.  When you download it, make sure to extract it. Many don't extract the file.

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

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Message 2 of 4

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plemans
Guru

Re: r7000 The firmware is not compatiable with your router. Error code -2.

a couple things there.

1. The MB8600 is a modem router combo device. Is it in modem only/passthrough mode? or the netgear in AP (access point) mode? 

if not, you're in a double nat. That can cause issues/slow downs. 

https://kb.netgear.com/30186/What-is-Double-NAT

2. The agreed upon stable version for the R7000 is 1.0.9.42.  When you download it, make sure to extract it. Many don't extract the file.

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

Message 2 of 4
HikingPlane0
Aspirant

Re: r7000 The firmware is not compatiable with your router. Error code -2.

My modem is actually a cable only modem and not a modem-router so I did not have to do anything with that BUT I tried downloading 1.0.9.42 and it appears to have installed without a hitch (unlike 1.0.9.32) so I hope my problem is fixed and will update this post if it does not. Thanks for the help.

Model: R7000|AC1900 Smart WIFI Router
Message 3 of 4
plemans
Guru

Re: r7000 The firmware is not compatiable with your router. Error code -2.

Your right. Sorry, just had a similar motorola so didn't look it up. 

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