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tv orange et nighthawk xr500

Vincentvano
Aspirant

tv orange et nighthawk xr500

hi everybody. When i plug my box tv orange, i can watch tv but after a few moment, the image starts to pixelate because the download rate decrease too much. Even when i turn off the QoS... It's really weird and disappointing. Any one can help me? 

PS : i'm french and sorry for my english

Model: XR500| Nighthawk Pro Gaming Router
Message 1 of 7

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Netduma_Jack
NetDuma Partner

Re: tv orange et nighthawk xr500

Ok, that makes sense. I think I have heard of other Orange ISP users having this problem - they have to connect the set top box to the modem. Smiley Frustrated

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Message 7 of 7

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FURRYe38
Guru

Re: tv orange et nighthawk xr500

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What ISP Speed UP and Down do you pay for? 
How far away is the TV from the router?

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using? Try using WPA2 and AES only.

Try enabling Beamforming and MIMO.

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 7
Netduma_Jack
NetDuma Partner

Re: tv orange et nighthawk xr500

If you connect it directly to your modem does it work ok?

Is it connected wired or wireless?
Message 3 of 7
Vincentvano
Aspirant

Re: tv orange et nighthawk xr500

It is connected wireless to the modem. And it work perfectly. But connected to the router, it work a few moment and stop after 10-15 min...
Message 4 of 7
Netduma-Fraser
NetDuma Partner

Re: tv orange et nighthawk xr500

I know for some TV providers they require you to be connected to the modem for TV, this may be the case here. I would check with your provider to be sure
Message 5 of 7
Vincentvano
Aspirant

Re: tv orange et nighthawk xr500

Unfortunatly, i think so. I will try to ask to them. But, in 2 month, i move to another house and i will change my provider...
Message 6 of 7
Netduma_Jack
NetDuma Partner

Re: tv orange et nighthawk xr500

Ok, that makes sense. I think I have heard of other Orange ISP users having this problem - they have to connect the set top box to the modem. Smiley Frustrated

Message 7 of 7
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