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Orbi WiFi 7 RBE973
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xr 1000 high ping

jame0174
Tutor

xr 1000 high ping

when i use the xr1000 i get high pings.But when i use the duma r2 i get low ping of 13 .my ping with the xr 1000 is 37.I am using the same set up any help would be great.

Message 1 of 26
Netduma-Liam
NetDuma Partner

Re: xr 1000 high ping

How are you measuring your ping exactly? Are you looking in-game or are you checking using something else?

Are you using QoS? If so, could you please share your configuration?

If you're using Geo-filter, could you please also share your configuration for that?

Message 2 of 26
jame0174
Tutor

Re: xr 1000 high ping

I am using speedtest.net both routers are set up alike.same qos same congestion control .I pay for 950 down and 40 up i also noticed in game ping is also higher on the xr1000 compared to the r2.I don't use strict mode or filtering 

Message 3 of 26
Netduma-Liam
NetDuma Partner

Re: xr 1000 high ping

Could you please share your QoS configuration? Just attach a screenshot if that's easier.

Are all device on the network connected to the XR/R2 when you're testing? Or do some devices still connect to the ISP router/modem?

Message 4 of 26
jame0174
Tutor

Re: xr 1000 high ping

Every thing is hooked up to the routers .cable modem router nothing but router to cable modem.ICan u please explain how to screen shot I'm using windows 10.thank you

 

Message 5 of 26
Netduma-Fraser
NetDuma Partner

Re: xr 1000 high ping

Message 6 of 26
jame0174
Tutor

Re: xr 1000 high ping

thanks i hope it got sent.Idraged the file below

Message 7 of 26
jame0174
Tutor

Re: xr 1000 high ping

this

Message 8 of 26
jame0174
Tutor

Re: xr 1000 high ping

one more thank you

Message 9 of 26
Netduma-Fraser
NetDuma Partner

Re: xr 1000 high ping

You're not using Congestion Control, set it to 70% for download and upload, set to Always and see if it improves it
Message 10 of 26
jame0174
Tutor

Re: xr 1000 high ping

iI did as you asked and no change.I thought i had it on auto

Message 11 of 26
Netduma-Fraser
NetDuma Partner

Re: xr 1000 high ping

Could you show one from the R2 as well and also your R2 QoS page so we can compare please?
Message 12 of 26
jame0174
Tutor

Re: xr 1000 high ping

yes but it will take a bit because i have to hook the r2 back up

Message 13 of 26
jame0174
Tutor

Re: xr 1000 high ping

It doesn't make any sense because they are both hooked up and set up identical.I am using the same speeds and the same settings and Ethernet. cables.  qos/geo filter/speeds every setting identical to each other.but my ping is way better with the r2 if i could use it.I.Iknow this is a netgear form but its pretty bad when they say i would have better ping for 300 more. dollars .

Message 14 of 26
Netduma-Liam
NetDuma Partner

Re: xr 1000 high ping

What's the make and model of the ISP modem that the XR/R2 is connected to? Is it a router/modem combo or is it a pure modem (No Wi-Fi)

Message 15 of 26
jame0174
Tutor

Re: xr 1000 high ping

The modem is a stand alone modem not a combo It's a netgear 1200 both routers hooked up the same.I cant hook up the r2 because my wife is worried she won't be able to work if i can't get it up and running as i had it before.

Message 16 of 26
jame0174
Tutor

Re: xr 1000 high ping

sorry its my own modem

Message 17 of 26
Netduma-Liam
NetDuma Partner

Re: xr 1000 high ping

Can you follow the below guide and run ping plotter tests to a local site through both the R2 and the XR. If you could please attach screenshots of the results for both that might tell us some more information.

Message 18 of 26
jame0174
Tutor

Re: xr 1000 high ping

yes but sorry i don't see a guide to follow.lync not showing up

Message 19 of 26
Netduma-Fraser
NetDuma Partner

Re: xr 1000 high ping

Message 20 of 26
jame0174
Tutor

Re: xr 1000 high ping

here is the xr 1000 pingplot

Message 21 of 26
Netduma-Fraser
NetDuma Partner

Re: xr 1000 high ping

Could you do the same from the R2 so we can compare?
Message 22 of 26
jame0174
Tutor

Re: xr 1000 high ping

here is the r2 ping plot my r2 just got bricked???

Message 23 of 26
Netduma-Liam
NetDuma Partner

Re: xr 1000 high ping

The base ping of the two is basically the same, were these done with the network under load or was the network fairly quiet at the time?

If it was fairly quiet, can you add a rule to Traffic Prioritisation for the device you're testing on and select the service "ICMP Ping".

Then, start a big download through something like Steam and run the test again.

If we can then compare these results with each other we can see how the router's are behaving under load.

Message 24 of 26
jame0174
Tutor

Re: xr 1000 high ping

They both was while i was playing battlefield 2042 on ps5.

Message 25 of 26
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