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Forum Discussion

brosis11's avatar
brosis11
Aspirant
Feb 09, 2020
Solved

xr 500 wifi help 2.4ghz connects but 5ghz wont let me

I can connect to my 2.4ghz wifi with no problem but i can't connect to my 5ghz wifi on my phone. it says "unable to join network"
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Feb 09, 2020
    Forget the WiFi completely on your device and then reconnect with your new password. Also ensure HT160 is disabled in Settings > Advanced > Advanced WiFi Settings on the router.
Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Feb 09, 2020
Have you disabled Smart Connect and trying to connect to 5GHz manually? Change the 5GHz WiFi passsword and then apply, retype the password on your device, will it allow you to connect then?
  • brosis11's avatar
    brosis11
    Aspirant
    Feb 09, 2020

    still says "unable to join network"

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Feb 09, 2020
      Forget the WiFi completely on your device and then reconnect with your new password. Also ensure HT160 is disabled in Settings > Advanced > Advanced WiFi Settings on the router.