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brosis11's avatar
brosis11
Aspirant
Feb 09, 2020
Solved

xr 500 wifi help 2.4ghz connects but 5ghz wont let me

I can connect to my 2.4ghz wifi with no problem but i can't connect to my 5ghz wifi on my phone. it says "unable to join network"
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Feb 09, 2020
    Forget the WiFi completely on your device and then reconnect with your new password. Also ensure HT160 is disabled in Settings > Advanced > Advanced WiFi Settings on the router.