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Forum Discussion
xr500 Disappointing All Around
I have a modest network at home, 5 Computers wich 2 of them are game servers. I host a PC gaming community that supports almost every country around the world. I have host 2 server that run game se...
"It is a support forum so you will only see issues here but the amount of people using the support forums and other channels to report issues compared with the amount of customers is within the normal range for a consumer product."
Well thats the worst answer to this problem I have ever seen. Basicly saying yea we dont get enough complaints to improve our product line yet. We will deal with it when it becomes more of a problem. I will try the beta and report my findings here just to be fair.
Ill be posting my findings in detail on redit and to Linus and JaysTwoCents for there review as well. Maybe a consumer warning is in order. I will be doing a side by side with both xr500s i have purchased once i have replace them with a Unifi Router. Price matching with detailed fetures and performance in a controlled area. Maybe then when that video surfaces this post wont be taken so lightly. Thanks for your time, another customer RIP..
Have you upgraded to the latest firmware as Fraser mentioned? If possible, I'd also suggest performing a factory reset after the upgrade to ensure you're starting from a clean slate. Then monitor it's performance and report back if you experience any further issues!
Apologies for any confusion there, Fraser was simply saying that as this is a support forum, you will see a lot of issues reported here as users are requesting support to fix them. When you compare the amount of issues reported on this support forum and other channels to the amount of people using DumaOS, it's witihn the normal range for a consumer product. If we are unable to find the solution to a problem, it is immediately reported to the relevant teams to be investigated and resolved, regardless of how few users appear to be affected by it.
"Have you upgraded to the latest firmware as Fraser mentioned? If possible, I'd also suggest performing a factory reset after the upgrade to ensure you're starting from a clean slate. Then monitor it's performance and report back if you experience any further issues!"
I have done what you suggested and still the same issues, just not as often as before =(. I was hoping this would work and I would not have to buy new routers.
Once again all the apps crash and can not be restarted :/... Pulling out my old routers and replacing the XR500s, will try to get a $100 for them as APs or somthing.
I would really appreciate the option to return them and recoup some of the money or some form of rectification. Is this possible???
Are you receiving error messages when Rapps crash? If so, what do they read?
If you are looking to return your router, I would advise enquiring with the retailer from whom you purchased it if this is possible.
Like I said I have had these routers for about a year now, and have been struggling to get them to work. So I can't return them to the vendor. I was hoping that I could return them to netgear for at least a partial refund.
The apps crash, they either do not start on boot or they just HANG FOREVER. There is no error message that I can see.
This is what it says over and over when i try to restart the apps.
Please can somthing be done? I build and set up home networks and I used to recomend netgear routers for my clients, and would hope to continue to do so for most of your products as I use your switches for small home offices and large gaming setups. But after dealing with this mess I am more inclined not to. I feel I have been a loyal customer and have givin this product more than a fair shake. I would hope that my loyalty and the information I have provided here would promt some sort of rectification regarding this issue.
- It doesn't look like you've successfully upgraded to the firmware I linked as none of the new features are listed and the Rapp sizes don't match the new firmware. Can you double check and make sure you upgraded to that and the router hasn't auto upgraded to the pre-beta .114 firmware please?
Can you give me a new link please, i have to download again.
Link is not working anymore.
