Discussion stats
Announcements

Reply
Highlighted
Aspirant

xr500 LAN ports sometime will stop working

hi i need some help sometime my netgear nighthawk xr500 LAN ports stops working.wifi work fine not sure how to fix it. can anybody help me  

Message 1 of 242

Accepted Solutions
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

I've sent you a PM with firmware that may resolve the issue.

View solution in original post

Message 2 of 242

All Replies
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

I've sent you a PM with firmware that may resolve the issue.

View solution in original post

Message 2 of 242
Highlighted
Aspirant

Re: xr500 LAN ports sometime will stop working

hi how can i do firmware update. not sure how to do it

Message 3 of 242
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

Go to settings > administration > firmware update. Upload the firmware you downloaded then upgrade
Message 4 of 242
Highlighted
Aspirant

Re: xr500 LAN ports sometime will stop working

I need that firmware this is killing my security system in my house 

 

Model: XR500| Nighthawk Pro Gaming Router
Message 5 of 242
Highlighted
Aspirant

Re: xr500 LAN ports sometime will stop working

Can you pm me this firmware also please

Message 6 of 242
Highlighted
Aspirant

Re: xr500 LAN ports sometime will stop working

how can i pm.or what ur email sorry im new at this.

Message 7 of 242
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

Sent you a PM Coda with the firmware
Message 8 of 242
Highlighted
Aspirant

Re: xr500 LAN ports sometime will stop working

I'm having the same problem. Router in most recent firmware. Is this possibly and older more stable firmware?
Model: XR500| Nighthawk Pro Gaming Router
Message 9 of 242
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

Sent you a PM with firmware
Message 10 of 242
Highlighted
Aspirant

Re: xr500 LAN ports sometime will stop working

Hi,

I am also having the same problem. can you PM me the firmware?

 

Thanks

Message 11 of 242
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

Sent you a PM
Message 12 of 242
Highlighted
Aspirant

Re: xr500 LAN ports sometime will stop working

May I please have the firmware also?
Model: XR500| Nighthawk Pro Gaming Router
Message 13 of 242
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

Sent you a PM
Message 14 of 242
Highlighted
Aspirant

Re: xr500 LAN ports sometime will stop working

Hello, mine has just started doing this today. Thought my PlayStation died.
Message 15 of 242
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

Ok - I’ll send you a PM with the firmware to try
Message 16 of 242
Highlighted
Aspirant

Re: xr500 LAN ports sometime will stop working

May i have the update as well please?

Model: XR500| Nighthawk Pro Gaming Router
Message 17 of 242
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

Sent you a PM
Message 18 of 242
Highlighted

Re: xr500 LAN ports sometime will stop working

I just purchase this router 48 hours ago. I updated the firmware during setup.

So, shouldn’t my firmware be up to date?

I guess, like everyone else, can you please send me the firmware update that gets my LAN ports working again?
Model: XR500| Nighthawk Pro Gaming Router
Message 19 of 242
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

The latest firmware was only just released - could you please check which version of the firmware you're on? You should be able to get the latest version without us sending it via PM since it's now publicly available; you might just need to install it.

Message 20 of 242
Initiate

Re: xr500 LAN ports sometime will stop working

I just started having the same issue. My logs are filled with [DoS Attack: ACK Scan] alerts.

Model: XR500| Nighthawk Pro Gaming Router
Message 21 of 242
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

 

The 'DoS Attack' in the logs is almost certainly unrelated. It's just general white noise from the Internet (if you Google it you will see plenty of threads on this forum confirming it).

 

What exactly has happened? Has an Ethernet port failed on you?

Message 22 of 242
Highlighted
Initiate

Re: xr500 LAN ports sometime will stop working

Everything connected to LAN gets dropped while the worless works fine.
I just updated to the new firmware. Ill see if that solves my issue.
Model: XR500| Nighthawk Pro Gaming Router
Message 23 of 242
Highlighted
Aspirant

Re: xr500 LAN ports sometime will stop working

Having the same problem with my router, using the latest available firmware XR500 V2.3.2.32

Every 24hours the LAN ports drop out and stay disconnected until I soft reboot the router.

This is a major issue for me as the computers dropping out are an essential part of the network and expected to be available 24x7 by other devices on the network.

Any advice on how to correct this issue, If we can't get this stable I will have to return the router to the store and go with another company.

Model: XR500| Nighthawk Pro Gaming Router
Message 24 of 242
Highlighted
NetDuma Partner

Re: xr500 LAN ports sometime will stop working

On your Xbox please enable Energy Saving mode, if PS4 fully power off dont let it standby.

Reason being we've identified they affect the way the router connects when they wake up. Let us know if that resolves the issue.
Message 25 of 242