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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
This doesn't resolve the issue. I have many physical computers running linux connected to the network and everything connected to LAN disconnects at the same time.
If the Xbox is turned off while the LAN drops when its turned back on it can't connect to the LAN network either
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
@helpmepls321 wrote:
hi i need some help sometime my netgear nighthawk xr500 LAN ports stops working.wifi work fine not sure how to fix it. can anybody help me
Hi. I have the exact same problem with my XR500 for the last month they have been telling people to turn off instant on for there consoles but will not release a fix. The router is the problem cause no other router from netgear has this issue. Netduma Frazer.. You shouldnt have to turn off instant on so the router can work. Come out with a fix. Plus that doesnt fully fix it anyways. My wife called me today saying all lan ports have no connection. and its been 2 weeks of instant on being turned off but still yet today it happened again. I had to reset the router then the modem remotley in order for the console and other lan ports to have connection again.. Frazer are you guys even working on a fix?????? any progress at all yet or what?????? 289.95 is a lot of money come on guys this router should be much better than this. answer me that Frazer. Like i said instant on has been off for two weeks and today all lan ports had no connection...........
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
Bought the router two days back and having the same problem from last day. Can i also have the firmware please ???
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
@Sean, that sounds like a coincedence. Most likely you need to add your friends to your allow list. Do you have a public IPv6 address? If not then it's pointless to have it enabled and will not improve your online connection if thats what you've heard.
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
Hi All,
As the help I have recieved to date from the the community is less than beneficial. In Summary:
- Switch XBox into Power Saving Mode (So it actually turns off each night)
- Turn off Windows Automatic Updates
Basically don't use anything that expects to have a IP allocated for the duration of its execution or expect to be able to renew the DHCP lease.
Neither of these services actually interfere with the low level IP Stack networking layers necessary for Physical Port Routing / Switching
Its pretty clear that DumaOS has no idea what is causing the problem, and is quite happy to continue selling units via NetGear until they eventually remove the LAN ports.
Lets be clear, Hardware wise, LAN ports should never disconnect, and seeing that they are disconnecting every 24 hours it would point to faults in the DHCP service which auto renews leases every 24 hours, again inexcusable for the primary entry point to have instability. This issue has been outstanding for months at this time of writing so don't expect it to be fixed as part of the XR500 lifecycle.
I contacted NetGear directly and after explaining the issue and pointing them to this thread they were well aware of the problems, but advised that this is solely the responsibility of DumaOS to resolve. They also advised returning the router to the store and downgrading to the NightHawk R8000 as its made and supported entirely by NetGear. I would advise everyone else having issues with Ports disconnecting to do the same and swap to a router that works until this thread can be marked resolved. Unless your happy to manually reboot your router every 24 hours....
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Re: xr500 LAN ports sometime will stop working
Could you please provide the Case ID you raised with NETGEAR so we can investigate this advice? The low level, hardware side of things are all handled by NETGEAR, not DumaOS, so you have been misinformed.
The latest firmware NETGEAR released fixed this problem for the vast majority of people. If you're still having issues, looking into a hardware replacement is wise idea as there could be a general hardware fault.
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
Hi all.
Just recieved my brand new XR500 a few days ago and discovered the exact same problem with LAN droping after a few hours (6 to 24h max it seems). I've got my Xbox One X connected through Lan. As I'm an insider in skip alpha ahead, turning the console on eco mode (completely off) is clearly not a solution I want to use as I can have 2 to 3 system update a week (I would spend more time updating than playing). I've got the latest firmware 2.3.2.32 installed and the problems started almost immediately after the first configuration.
I hope a solution is under its way and even enrolled in the open beta test if by any miracle a fix is tested...
Quick question for those who might have tested it : if I connect through wifi instead of wired (not the best solution but for me at least still better than turning the console completely off), is everything working fine or will the wifi drop exactly like the LAN ?
Thanks
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Re: xr500 LAN ports sometime will stop working
Hi Eric - NETGEAR have a new beta firmware which should hopefully fix your problem. I will PM it to you now.
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
Guys, i talked to technical support about this problem and they helped me to flush my router with the most recent firmware and after that for the last two days i am not having this problem again. So what I did was update my firmware manually and then factory reset it. I ll let you guys know if I have this problem again.
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
Hi all,
unfortunately the beta firmware didn't solve anything. I still drop all LAN connections after 6 to 24h with the xbox in quick start mode.
What's the exact process for a full cleanup of the XR500 ? I think that might be the only solution left...
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
i had the same issue as well i installed the new firmware update factory reset the router afterwards. set up my xbox in the geo field and also in the qos turned on instant on for my xbox one x, played that whole night which was friday. woke up saturday morning and turned the console on to find no internet connection. looked at the router saw the light was amber like always pressed the power off botton at the back of the router then pushed it again to turn it back on. left my console on the entire time and once the router was up and running again bam xbox had internet connection so this firmware beta update did not fix the issue and i did do a factory reset after the router completed the new firmware beta update. one thing that it did fix was the problem when if the lan ports are inop and you go to reset the router after it boots up you have to reset the modem. after i reset the router the internet light came right on where normally i have to reset the modem after the router is booted up. ps this router is awesome when it works. played black ops 4 all night set my geo field up to connected to a very close server where i was getting a ping as low as 19ms. and i was kicking ass already have a 3.25 kd. i really like this router just hate these small issues. wifi calling isnt the best and the lan ports dropping and not being able to use instant on. which that also sucks cause it nice when instant on is on because it also updates your console and games while the console is off..
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Re: xr500 LAN ports sometime will stop working
@sontu09 wrote:
Guys, i talked to technical support about this problem and they helped me to flush my router with the most recent firmware and after that for the last two days i am not having this problem again. So what I did was update my firmware manually and then factory reset it. I ll let you guys know if I have this problem again.
sontue09. have you had any problems yet? And did you turn instant on for your console back on?
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