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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
@Netduma-Fraser wrote:
Thank you for the feedback I will pass this on to the team.
Just wondering if your team has said anything since you let them know this has not fixed the issue?
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
I did the factory reset on my xr500, went through the set up again (was strangely much faster than the first time) but still the same result : After a few random hours the LAN is just stopping and I can't access any device connected to it until I reboot the router. Still have the beta firmware running and everything is OK except this problem 😞 I think I have no other choice than using the Xbox eco mode or go wireless (if it's working). Will test those solutions unless there's something else I can do...
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
Thank you Fraser.
I'm now using Wifi instead of LAN and it's almost 24h without any problem. My Xbox is less than 50cm away from the xr500 and don't see any difference with the wired connection (thanks to the top knotch Wifi of this router), so far so good and it seems that the X as less wifi problems than the OG or the S. I will keep an eye on this thread to see if anything is moving.
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Re: xr500 LAN ports sometime will stop working
Thanks for the update Eric. Happy to hear you have found a temporary workaround.
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Re: xr500 LAN ports sometime will stop working
@MrEric wrote:
Thank you Fraser.
I'm now using Wifi instead of LAN and it's almost 24h without any problem. My Xbox is less than 50cm away from the xr500 and don't see any difference with the wired connection (thanks to the top knotch Wifi of this router), so far so good and it seems that the X as less wifi problems than the OG or the S. I will keep an eye on this thread to see if anything is moving.
I hate WIFI for gaming drives me isane. my wifes console runs WIFI on this router and her console does fine no problems and she never complains about lag. But I've always ran ethernet. I keep my router about that close to my console as well. Gonna run some PUBG tonight use the killer clown. Please get this router little bugs fixed. then it will be flawless. Once these ethernet port stop going down it will be 100%
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Re: xr500 LAN ports sometime will stop working
If your experiending LAN ports going on, the router maybe faulty. I recommend contacting NG support and get an RMA asap.
@Seanabong2200 wrote:
@MrEric wrote:
Thank you Fraser.
I'm now using Wifi instead of LAN and it's almost 24h without any problem. My Xbox is less than 50cm away from the xr500 and don't see any difference with the wired connection (thanks to the top knotch Wifi of this router), so far so good and it seems that the X as less wifi problems than the OG or the S. I will keep an eye on this thread to see if anything is moving.
I hate WIFI for gaming drives me isane. my wifes console runs WIFI on this router and her console does fine no problems and she never complains about lag. But I've always ran ethernet. I keep my router about that close to my console as well. Gonna run some PUBG tonight use the killer clown. Please get this router little bugs fixed. then it will be flawless. Once these ethernet port stop going down it will be 100%
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Re: xr500 LAN ports sometime will stop working
Has this router had this issue with the lan ports going down since it has been released?
@helpmepls321 wrote:
hi i need some help sometime my netgear nighthawk xr500 LAN ports stops working.wifi work fine not sure how to fix it. can anybody help me
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Re: xr500 LAN ports sometime will stop working
@FURRYe38 wrote:
If your experiending LAN ports going on, the router maybe faulty. I recommend contacting NG support and get an RMA asap.
@Seanabong2200 wrote:
@MrEric wrote:
Thank you Fraser.
I'm now using Wifi instead of LAN and it's almost 24h without any problem. My Xbox is less than 50cm away from the xr500 and don't see any difference with the wired connection (thanks to the top knotch Wifi of this router), so far so good and it seems that the X as less wifi problems than the OG or the S. I will keep an eye on this thread to see if anything is moving.
I hate WIFI for gaming drives me isane. my wifes console runs WIFI on this router and her console does fine no problems and she never complains about lag. But I've always ran ethernet. I keep my router about that close to my console as well. Gonna run some PUBG tonight use the killer clown. Please get this router little bugs fixed. then it will be flawless. Once these ethernet port stop going down it will be 100%
FURRY I have already done this. NETGEAR sent me a new router in the box after they diag my first one is bad. the xr500 even with the new one they sent router still has the exact same issue.
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
Hi all,
just saw that in the latest changelog for the Xbox insider in Alpha Skip Ahead (i'm in this group) from yesterday night update :
Networking
- Fixes to address the console loosing network connectivity at random times.
Will test and report if it solves the problem.
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Re: xr500 LAN ports sometime will stop working
ok im back! 2 days ago my Lan ports stop workin again. i just turn off the power and and turn it back on and it work again
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
noo may i have it ?
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Re: xr500 LAN ports sometime will stop working
well , no luck with the Alpha Xbox update, LAN is still dropping. Back to wifi again...
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
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Re: xr500 LAN ports sometime will stop working
@Netduma-Fraser wrote:
Everything but settings is Netduma. Probably High Priority traffic was detected so throttled the connection
did you guys figure anything out in the meeting?
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Re: xr500 LAN ports sometime will stop working
Go to the Store and install the Xbox Insider Hub app.
Launch the app and accept the terms of use.
A new option will be displayed when you bring up the Power Menu by pressing and holding the Xbox button on a controller: ‘Report a problem’. Selecting the ‘Report a problem’ button will snap logs and launch the Xbox Insider Hub into a bug reporting flow. Within the app select ‘Add new problem’, then under Categories select ‘System and settings’, then ‘Network Settings and Issues’. Then type in a description and details and then submit the bug. Once that’s done, provide the gamertag that was signed in so I can provide it to the Xbox team member to pull the bug and logs.
Important: Make sure that the bug is filed shortly after the issue occurs and without the console being rebooted so that the networking logs are still present. Will need to know what the you did and when to get the console back on the network so they can line that up with the logs to get a clearer picture.
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Re: xr500 LAN ports sometime will stop working
I just bought this router 2 days ago and found this thread detailing my exact issue I am having.
Is there any chance there is an ETA on when a new firmware will be released? This router is great but I need a STABLE internet connection for my computer. Having to reboot it everyday is annoying. Unfortunately, I may have to just return this router and get something else.
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Re: xr500 LAN ports sometime will stop working
Just submitted the ticket through the xbox report a bug option. My GT is Gugusse.
As the bug is random there's no way to be there when it happens so my report might be a few hours old if the lan dropped during the night. Hope the log will be long enough and will help you. Tell me if you need to have a new one.
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