xr500 slow mbps

[kenyz-21]

i cant use my internet speed i test it on speedtest.net but i only have 5-6mbps and originally i have a 1gpbs here in japan when i use my old router my internet speed was like 624mbps 

[FURRYe38]

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Wired or wireless speed testing? 

[Netduma-Fraser]

Are you testing using an ethernet cable and have you disabled QoS in Anti-Bufferbloat options? Sometimes it can take time for the modem to adjust to a new router, during that time the speed can be slower. You could give the XR500 the MAC address of the previous router in Internet Setup and this may resolve it.

[kenyz-21]

yup im using cat7 ethernet cable and i disabled the QoS and options in anti bufferbloat. i didt try the MAC address of my previous router but im gonna try it now tnx for advice 

[kenyz-21]

yup im using cat7 ethernet cable and i disabled the QoS and options in anti bufferbloat. i didt try the MAC address of my previous router but im gonna try it now thanks for advice 

[kenyz-21]

i dont understand sir but i am using cat7 ethernet cable and i have hikari internet here in japan 

[FURRYe38]

What Firmware is currently loaded?
What is the Manufacturer and model# of the ISP modem the NG router is connected too?

[Netduma-Fraser]

Did you try the MAC address suggestion I gave you?

[kenyz-21]

i tried it but it didnt work i try my speed test in my old router i got this speed in speed test but in my netgear xr500 i only have 20-50 mbps by the way i am using PPPoE

[FURRYe38]

Can you configure the modem to use PPPoE then reconfigure the XR router for DHCP on the WAN side? Might do a factory reset after the modem is configured. 

[Netduma-Fraser]

Try the PPPoE suggestion above, also could you take a screenshot of the device manager table view as well as your QoS settings please.