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Re: xr700 a peice of crap with no support from netgear

Rick6922
Luminary

xr700 a peice of crap with no support from netgear

does anyone know how to contect netgear support.If I cant straighten this out by Monday its going back. [been nothing but a headach]  Every time I try to contact netgear ,I log into a new page that asks me to log in, when i do it opens another page that does the same thing. its an endless cycle. Ive have the nighthawk xr700 over a week. I paid over $500.00  and bought for gaming only. I just wanted the geo-filter from the xr700. I had no speed issues with my modem before the netgear cm1000. Ive got help from the community but has not fixed the problem. I play cod black ops only, when i join a match I lose conection ,lag complety out. told I'm logged out of cod servers.Ive rebooted the router, its got the new FW, set cod in geo-filter, set the Qos to 70% and added the xbox only .

Model: XR700| Nighthawk Pro Gaming Router
Message 1 of 27

Accepted Solutions
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

thank you very much!!!

View solution in original post

Model: XR700| Nighthawk Pro Gaming Router
Message 27 of 27

All Replies
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

LATEST, now the goe filter isnt detecting any cod servers . WOW

Model: XR700| Nighthawk Pro Gaming Router
Message 2 of 27
Netduma-Fraser
NetDuma Partner

Re: xr700 a peice of crap with no support from netgear

You should be able to contact them by logging in here: http://support.netgear.com/

Do you see anything blocked on the Geo-Filter when this happens? Quit the game to console dashboard, then please Flush Cloud on the Geo-Filter Map. If it comes up with a message saying it took too long wait a minute and refresh the page.
Message 3 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

i talked to NG on the phone after filling out info on router so they could conect me with a tech pro for the xr700. after 15 mins. on hold they conected me with tech that knew nothing about the xr700.

Model: XR700| Nighthawk Pro Gaming Router
Message 4 of 27
Netduma-Fraser
NetDuma Partner

Re: xr700 a peice of crap with no support from netgear

That's disappointing, perhaps create a ticket instead so it can be forwarded to the correct team. What about my previous comments?
Message 5 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

I did ever thing you said. I've read for days watched youtube  doesn't fix the problem.I lose conection on every match now . even when its microsoft as the host with a ping of 30. ive tried not using geo-filter and Qos. no help.

Model: XR700| Nighthawk Pro Gaming Router
Message 6 of 27
Netduma-Fraser
NetDuma Partner

Re: xr700 a peice of crap with no support from netgear

If you're not using the Geo-Filter then it's not DumaOS causing the issue by the sounds of it. Do you notice any other devices losing connection when this happens?
Message 7 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

no, but it would be hard to tewll on what there running

Model: XR700| Nighthawk Pro Gaming Router
Message 8 of 27
Netduma-Fraser
NetDuma Partner

Re: xr700 a peice of crap with no support from netgear

When you notice it happening again can you look at the logs on System Information please for entries around that time please and post them here
Message 9 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

I thought the Qos was trafic pro. and anti buff. also?

Model: XR700| Nighthawk Pro Gaming Router
Message 10 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

I mean DumaOs.lol yes i'll do that now.

Model: XR700| Nighthawk Pro Gaming Router
Message 11 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

[DHCP IP: 192.168.1.7][Device Name: XBOXONE] to MAC address 2c:54:91:99:2a:10, Saturday, December 1[DumaOS] DHCP lease change., Saturday, December 15, 2018 13:38:395, 2018 13:36:38 [DumaOS] Error parsing line in ARP table: 'fe80::1659:c0ff:fe4d:f3d9 dev br0 lladdr 14:59:c0:4d:f3:d9 router STALE', Satu

Model: XR700| Nighthawk Pro Gaming Router
Message 12 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

theres more but i dont no how to copy them without coping everything.

Model: XR700| Nighthawk Pro Gaming Router
Message 13 of 27
Netduma-Fraser
NetDuma Partner

Re: xr700 a peice of crap with no support from netgear

Yes it is but if QoS is disabled then it can't be DumaOS as it doesn't interact with the packets.

Okay that makes sense can you set a static IP for the console in Settings > LAN Setup by setting a reservation and see if that resolves it please
Message 14 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

[DumaOS] Error parsing line in ARP table: 'fe80::1659:c0ff:fe4d:f3d9 dev br0 lladdr 14:59:c0:4d:f3:d9 router STALE', Satu

Model: XR700| Nighthawk Pro Gaming Router
Message 15 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

what would be my static ip address?

Model: XR700| Nighthawk Pro Gaming Router
Message 16 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

when i try to do on xbox static isnt a option!

Model: XR700| Nighthawk Pro Gaming Router
Message 17 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

ok, i copied the ip address and mac address and went into lan in the router and reserved an address.What about IPv6?

Model: XR700| Nighthawk Pro Gaming Router
Message 18 of 27
Netduma-Fraser
NetDuma Partner

Re: xr700 a peice of crap with no support from netgear

Okay good, leave IPv6 disabled and see how you get on
Message 19 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

should  static ip address be checked instead in dynamically from isp in internet setup ?

Model: XR700| Nighthawk Pro Gaming Router
Message 20 of 27
Netduma-Fraser
NetDuma Partner

Re: xr700 a peice of crap with no support from netgear

No thats completely different, leave that as it is. With what you've done see if you encounter the issue again
Message 21 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

played 2 matchs , best conection ever. lagged bad in 3rd match.

 

Model: XR700| Nighthawk Pro Gaming Router
Message 22 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

[DumaOS] Error parsing line in ARP table: 'fe80::f0e2:8d51:dbbf:b5f2 dev br0 lladdr 2c:54:91:99:2a:10 STALE', Saturday, December 15, 2018 16:36:27 [DumaOS] Error parsing line in ARP table: 'fe80::cb6:e957:dd69:f36c dev br0 lladdr 30:10:e4:b9:48:93 STALE', Saturday, December 15, 2018 16:36:27 [DumaOS] Error parsing line in ARP table: 'fe80::1020:3fef:3c0c:83d6 dev br0 lladdr 24:e3:14:99:e9:b8 STALE', Saturday, December 15, 2018 16:36:27 [DumaOS] Error parsing line in ARP table: 'fe80::8e9f:3bff:fe3d:16e2 dev br0 lladdr 8c:9f:3b:3d:16:e2 STALE', Saturday, December 15, 2018 16:36:27 [DumaOS] Error parsing line in ARP table: 'fe80::5ac:9ff:cd5e:9b8f dev br0 lladdr ac:2b:6e:76:09:e4 STALE', Saturday, December 15, 2018 16:36:27 [DumaOS] Error parsing line in ARP table: 'fe80::808:2b5d:db67:358a dev br0 lladdr 2c:be:08:c5:01:1d STALE', Saturday, December 15, 2018 16:36:27 [DumaOS] No wifi metadata for mac '2c:54:91:99:2a:10', Saturday, December 15, 2018 16:36:21

Model: XR700| Nighthawk Pro Gaming Router
Message 23 of 27
Netduma-Fraser
NetDuma Partner

Re: xr700 a peice of crap with no support from netgear

That's good news, you're always going to have some bad games depending on the server. No need for the log anymore, was just to determine the cause for your original issue.
Message 24 of 27
Rick6922
Luminary

Re: xr700 a peice of crap with no support from netgear

whats those error messages mean?

Model: XR700| Nighthawk Pro Gaming Router
Message 25 of 27
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