Netgear approved an RMA for my switch two weeks ago. I paid the extra fee for next business day dispatch of a replacement and received an acknowledgement from Netgear that it had been paid and would be dispatched the next day, but have heard absolutely nothing since then. There are also no contact details provided where I can follow this up. How do I chase this up? Netgear should not offer next day service and chaerge for it if they don't then do it!
Is there a Netgear moderator on here who can can help me escalate this RMA? It seems to be stuck in the Netgear system and the replacement is not being shipped, despite me paying the express fee.
