× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Re: Cannot register device which has been removed from old account

Cassie2361
Follower

Cannot register device which has been removed from old account

Screenshot 2019-05-13_22-08-29-697.png

Hi helpers,

I have already remove my switch from swtich from old account. But when I want to register device in new account, it still pop a message told me " this device is regitered to another account". Need help.

Model: GC728XP|Insight Managed 28-Port Gigabit Ethernet PoE+ Smart Cloud Switch with 2 SFP and 2 SFP+ Fiber Ports
Message 1 of 3
schumaku
Guru

Re: Cannot register device which has been removed from old account

Deleting the device from a managed network should be sufficient. Double check the device is no longer listed in the other Insight account.

 

This worked a few weeks ago for us - still, something might have been changed since @YeZ @MrJoshW ?

 

PS: This question should be re-located (by a moderator) the NETGEAR Insight Network Management community section.

Message 2 of 3
MrJoshW
NETGEAR Expert

Re: Cannot register device which has been removed from old account

Hello,

 

Let me send you a private message to look into this issue further.

Message 3 of 3
Discussion stats
  • 2 replies
  • 1432 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi WiFi 7