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Question About Netgear and exchanging new hardware for other hardware??

b1ggjoe
Apprentice

Question About Netgear and exchanging new hardware for other hardware??

Team, 

 

A few months ago, I purchased the Netgear Nighthawk S8000 8-Port Gaming Switch from Amazon, for about $99 or so (I have proof-of-purchase).

 

Unfortunately, I made a mistake and didn't read enough of the product information. I thought that I was buying a 'Managed' or 'Smart' switch.

 

It does contain some cool features, like QoS and Port Prioritization, Link Aggregation and so on, which was probably the reason that I got confused.

 

Anyway, I now realize that this is not a 'Smart' switch and I cannot use it to support VLANs and etc.

 

Unfortunately, since I purchased this from Amazon in February, it's passed the time that Amazon will allow me to return/exchange the product. As I said, I purchased this for about $99 and can provide the 'proof-of-purchase' from Amazon if necessary.

 

I was on Amazon again earlier this evening, then I noticed this bad boy:

 

NETGEAR 8-Port Gigabit Smart Managed Plus Switch, ProSAFE Lifetime Protection (GS108Ev3)

https://www.amazon.com/NETGEAR-Gigabit-Lifetime-Protection-GS108Ev3/dp/B00M1C0186/ref=sr_1_6?ie=UTF8...

 

It looks like this goes for about $43 on Amazon.

 

Since my Netgear Nighthawk S8000 8-Port is still in the box, BRAND-NEW, and has not been opened and it was purchased for about $99, would it be possible for Netgear to provide me with a NETGEAR 8-Port Gigabit Smart Managed Plus Switch in exchange for my Netgear Nighthawk S8000 8-Port? 

 

Especially if they go for about $43 and my S8000 cost more than twice that amount for $99?

 

Please advise and thank you!!

 

BJ

 

Message 1 of 4
b1ggjoe
Apprentice

Re: Question About Netgear and exchanging new hardware for other hardware??

Hello,

 

Would it be possible for someone on the Netgear Staff to assist me with this question?

Thanks!

BJ

 

@FURRYe38

Message 2 of 4
FURRYe38
Guru

Re: Question About Netgear and exchanging new hardware for other hardware??

Contact @DarrenM

Message 3 of 4
JasonN
NETGEAR Employee Retired

Re: Question About Netgear and exchanging new hardware for other hardware??

Hi b1ggjoe,

Thank you for posting your question but we are not able to exchange the device for you. Sorry for the inconvenience.

 

 

 

- Jason N

Message 4 of 4
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