AX12 AX6000 Wifi Router losing password on devises

[rctvideo]

On several occasions one of two of my devises will not connect to the Wifi.  When I connect is says it has the incorrect password.  The devise connected before with the password that i installed.  I will then sign in with the password and a messages comes back that it is the incorrect password.  I know that it is 100% correct and other devises are stilled signed into the wifi.

The router will not let me log in either.  I have to turn off the router and then back on.  It will then let me sign in to the wifi with the password.

This is happening at least once or twice a week.  What is the issue?

[MTje · Accepted solution]

Yes it works, the problems are solved

[VelkySyr]

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@rctvideo wrote:

On several occasions one of two of my devises will not connect to the Wifi.  When I connect is says it has the incorrect password.  The devise connected before with the password that i installed.  I will then sign in with the password and a messages comes back that it is the incorrect password.  I know that it is 100% correct and other devises are stilled signed into the wifi.

The router will not let me log in either.  I have to turn off the router and then back on.  It will then let me sign in to the wifi with the password.

This is happening at least once or twice a week.  What is the issue?

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I am having the same issue with my router as well.  This really needs to be addressed.  While there is a workaround, it is not an acceptable way to have to manage the router,  Other than this, which I do consider a big issue, the router is excellent in terms if every other aspect of its performance.  NetGear, please get back to us on this,

[Christian_R]

Hello rctvideo & VelkySyr, 

A few questions for the both of you:

1. Is the issue occurring on all devices? 

2. Have you tried factory resetting your router and going through the setup instructions again?

3. You may also try forgetting the network on your wireless device and reconnecting

4. What firmware version is your router on? 

~Christian 

[MTje]

I have exctly the same problem, last 3 days, our iphones (6, 7 plus), and my galaxy note 8 and ipad pro (2018) all latest firmwares lost their connection and couldn't reconnect due to their passwords being incorrect, which I am sure wasn't the case, after several times of retrying it worked again.

Router Firmware Versie V1.0.1.90

[Christian_R]

Hello Nighthawk AX Community, 

We currently have a trial firmware that may help resolve this issue. If you're interested, please send me a message. 

Christian 

[rctvideo]

Sure.  I will try the firmware upgrade 

[rctvideo]

1. No just a few.  Other devises work fine.

2. No this has not been tried 

3. Tried

4. Latest V1.0.1.90

[Christian_R]

rctvideo, 

Thanks for confirming. I have sent you a message with the trial firmware.

~Christian 

[medic4085]

Christian_R, 

Has anyone been able to confirm that the trial firmware worked?  This was not a problem for me until about 1 month ago.  Now I have to keep rebooting the router and it will fix the issue for a few days.  

[MTje · Accepted solution]

Yes it works, the problems are solved

[Streaky]

Hello, I have had this problem for some time on my router, an it's also happening to visitors trying to access my home WiFi.  I have the latest firmware (1.0.1.56) - is this beta firmware out of beta yet?  I'd dearly love to make this password issue go away.

Streaky

[Christian_R]

Hi Streaky, 

Would you mind confirming the model number of your device (eg. RAX120)

Thanks,

Christian 

[Streaky]

Firmware 1.0.1.56

[Streaky]

And the model is in my sig above (the post to whoch you replied): D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router.

[Christian_R]

Hi Streaky, 

Thanks for getting back. I would recommend posting your issue(s) on our DSL Modems & Routers board and a community member will reach out to you there. You may use the link below to navigate to the board. 

https://community.netgear.com/t5/DSL-Modems-Routers/bd-p/home-dsl-modems-routers

Christian 

[Lambogini69]

I am having the exact same issue with my RAX120

Firmware V1.0.1.90

Is there a release that is going to go out to fix this officially or are we needing to get the trial version still?

[Christian_R]

Hello Lambogini69, 

Welcome to the Community! May you update to the latest firmware version and let us know if your issue still persists. 

https://kb.netgear.com/000061295/RAX120-Firmware-Version-1-0-1-100-Hot-Fix

Christian