I purchased this router 3/24/2020. Today is 5/30/2020. Three days ago there was a firware update that failed and the router stopped working. I contacted NETGEAR support and they informed me that my basic technical support expired after 90 days (which would be 23 June) and the hardware warranty was good for a year. They stated that they would be happy to help me if I purchased additional warranty. For 24 months it was 179.99, or 49.99 for 3 months. (IT HASN'T BEEN 90 DAYS YET)
THIS IS A COPY OF THE EMAIL THEY SENT ME. I'm done, the router is in the trash and a new one (by another manufacturer) has been purchased.
** DO NOT REPLY TO THIS EMAIL ** This is an automatically generated email notification.
NETGEAR Support Case #
Hi ,
Your case has been updated.
Case #: 42807127 Case Summary: R6080 - Firmware failure Product: R6080
Update from NETGEAR
Hi Michael,
Good day! Thank you for taking the time to contact us at NETGEAR Email support. This is Joseph from Netgear Technical Support and I'm answering with regard to your concern.
Your N600 WiFi Cable Modem Router(C3700v2) warranty details are as follows: (WRONG ROUTER )
•Purchase date: 3/24/2020 •Basic technical support (from purchase date): 90 days •Hardware warranty (from purchase date): 1 year
Going back with your concern, I understand that after the firmware update you were unable to access the internet via wireless.
Since your product is now beyond the 90 days of free technical support, I can help get it extended. The good thing about it is that it will not only cover your NETGEAR device but all your Networking devices at home ex. (Printers, Computers, Gaming Consoles, Smart Tv, Security Cameras, etc).
The best thing about this deal is that we will not charge you if we are not able to resolve/fix the issue. As soon as you agree, provide us the following information.
Your preferred callback number: Your preferred callback time: Your Time Zone:
Looking forward to your response so that we can resolve your concern the soonest possible time.
But I'd also check into if you were actually dealing with official netgear support. Like I said, with the wrong model, prices, and not understanding the dates, it really makes me suspicious of it.
There is no three-month plan from GearHead. Six months is the shortest. $89.99.
I step in only add a warning that if you provided these people with any details, you should check that they haven't gained access to anything sensitive.
Others have been caught by these scamsters and have had their PCs infected with all sorts of evil software. And check your credit card bills.
