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Blue and amber lights do not come on at all

KADRAK
Aspirant

Blue and amber lights do not come on at all

The white light flashes during setup or sync. However, the blue and amber lights never show.  The satellite shows a blue light or amber as appropriate.  The Nighthawk router seems to be working well connected (bridged) to a TP-LINK N600 modem/router used as modem. 

Can I fix it?  Should I exchange it (involves taking down the network, taking it to be checked at vendor, and reset up with a replacement!)?  

Message 1 of 5
Christian_R
NETGEAR Employee Retired

Re: Blue and amber lights do not come on at all

Hi KADRAK,

 

May you let us know what router model you're referring to. 

 

Thanks,

Christian 

Message 2 of 5
KADRAK
Aspirant

Re: Blue and amber lights do not come on at all

DUAL BAND WIRELESS MESH SYSTEM (MK62-100UKS)

Message 3 of 5
Christian_R
NETGEAR Employee Retired

Re: Blue and amber lights do not come on at all

KADRAK, 

 

Please refer to page 9 of the user manual for the router LED behavior. What is the current status of the router LED? 

 

https://www.downloads.netgear.com/files/GDC/MK62/MK62_UM_EN.pdf

 

Christian 

Message 4 of 5
KADRAK
Aspirant

Re: Blue and amber lights do not come on at all

It's the same as before ......only the white light functions at all and it functions properly.  I have informed the importer and have 2 years to decided whether to request service.  Since the router is functioning as expected otherwise, I will probably leave it unless another problem arises.  Thank you.

Message 5 of 5
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