× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Devices won't connect even though Genie says Internet connected

AceonBass
Follower

Devices won't connect even though Genie says Internet connected

Just purchased a RAX200 router and MC1150V cable modem. Nothing but problems trying to get connected up but I lose the connection after a few minutes then it comes back, over and over. No help from Netgear gurus.

Now the genie and computer shows I am connected but I cannot connect to the internet whatsoever. None of my 20 devices will connect either, even though they show that the internet is connected.

Message 1 of 2

Re: Devices won't connect even though Genie says Internet connected


@AceonBass wrote:

Just purchased a RAX200 router and MC1150V cable modem.

Is that the CM1150V?

 

A common issue when setting up new devices is that the user does not follow the correct sequence.


Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it connect.
  • Turn on computers and rest of network.

What do the LEDs on the router show? Particularly the Internet LED.

 

I assume that you have confirmed that the modem is connecting to the Internet – the router cannot get very far if you haven't confirmed that bit – and that you have activated the Internet service on it.

 


@AceonBass wrote:

No help from Netgear gurus.

Perhaps because you didn't provide enough useful information. They'll need a bit more than "It doesn't work".

 

 

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 597 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7