Different Netgear network appears than on label (AX3000)

[matt91486]

Hello. I'm trying to set up a new router. The sticker on the router says it should appear under Netgear85, and provides a password. This network does not appear. However, when the router is connecte, a different network (Netgear88) appears. The password provided does not work with netgear88. This network disappears when the router is unplugged, and the correct network never appears.

How do I solve this conundrum?

[antinode]

> [...] a new router. [...]

   If it's actually new, hence under warranty, then I'd complain through
official channels: http://support.netgear.com/

   If it's out of warranty, and someone just put a differently
programmed board behind that label, then you might be stuck with an
unknown default wireless-network passphrase (or two).

   So long as you can get to the router's management web site, you
should be able to set the SSID(s) and passphrase(s) to whataver you'd
like.