Discussion stats
  • 3 replies
  • 158 views
  • 0 kudos
  • 3 in conversation
Announcements

Top Contributors
Reply
Highlighted
Aspirant

Disconnection Roulette

Bought myself a RAX200 to use instead of my VM SuperHub 4 (As apparently no one in VM Tech knows how to support their own kit) on the Gig1 plan.

 

I seem to be playing disconnect roulette with all of my Google products, it will randomly disconnect one of my Google Home/Nest Mini/Pixel 4s almost whenever you want to do something and it's driving me nuts.

 

I'm on software version: V1.0.2.88_1.0.50, which has recently just updated but before this it was still doing it.

Is there a fix or should I just give up and send it back to Amazon?

Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router
Message 1 of 4
Highlighted
Tutor

Re: Disconnection Roulette

In my opinion send it back or get used to daily drops multiple times a day.  My R7000 is better than my RAX200.   RAX200 was such a waste of money

Message 2 of 4
Highlighted
NETGEAR Moderator

Re: Disconnection Roulette

Hi H3FTA, 

 

May you disable AX and let us know if your issue persists. If you recently purchased your device, you may also contact our support team. 

 

https://www.netgear.com/support/default.aspx

 

Christian 

Message 3 of 4
Highlighted
Aspirant

Re: Disconnection Roulette

Sorry but disabling the main reason for upgrading to this router is a bit backwards. It's been sent back to Amazon anyway.
Message 4 of 4