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Firmware RAX15

shmooppee
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Firmware RAX15

I received an email that my firmware needs to be updated due to new security. The Nighthawk app does not look like the instructions. The router/modem admin screens do not look like tbe instructiins. I called for help and was told that my ISP is responsible for firmware updates. I called ISP and said Netgear rep is wrong since it is my device and it has to be updated by me. I got the runaround and the person seemed to know what i am talking about. I am an insurance person and do not know tech stuff but this should be pretty simple. I plan on returning the router to Amazon and replacing it with one from another manufacturer because i am concerned about the security of my network.

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
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antinode
Guru

Re: Firmware RAX15

> Model: RAX120|Nighthawk AX12 12-Stream WiFi Router

 

   Is that accurate?  Look for "Model" on the product label.

 

> [...] I called for help and was told that my ISP is responsible for
> firmware updates. [...]

 

   That would be true for a DOCSIS cable modem+router, not for an
RAX120.

 

      https://kb.netgear.com/000036375

 

> [...] I plan on returning the router to Amazon and replacing it with
> one from another manufacturer [...]

 

   How, exactly, would you expect that to change anything regarding
firmware updates?

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