× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

I cant reset the Admin and password on my RAX15 Router

Purelight38
Follower

I cant reset the Admin and password on my RAX15 Router

Is it possible to reset the security questions that are set for the router? I'm trying to reset the admin and password but it keeps telling me my security questions are wrong. My ex helped me set it up originally. I'm guessing he spelled an answer wrong. I really need help.
Message 1 of 2
plemans
Guru

Re: I cant reset the Admin and password on my RAX15 Router

Problem with the security questions is that if you don't set them up, it still asks them if you try password recovery. Your ex might not have even set them up. And if they were spelled wrong, then you dont' know the correct answer. 

Basically you're back to factory resetting to get back in if you don't know the correct answers (or if they weren't setup). 

to reset, push and hold reset for 7-15 seconds while its powered on. Then follow the install guide. 

https://www.netgear.com/support/product/rax15.aspx

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 666 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7