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Internet and Wifi Work on PCs, but not on Mobile Phones

tommev100
Luminary

Internet and Wifi Work on PCs, but not on Mobile Phones

Hello, I just set up my Nighthawk AX5400 Router. All of my PCs are connected with ethernet, laptops are connected with WiFi, and even my Roku streaming device can connect to it. All work perfect and receive internet.

 

However, my mobile phone does not get internet. In fact, all mobile phones trying to connect are not receiving internet. "Connected to device. Can't provide internet" is the message on my Android, for example. Is there a setting on the router that is preventing mobile phones from getting internet?

 

Thank you for your help. 

Message 1 of 11

Accepted Solutions
FURRYe38
Guru

Re: Internet and Wifi Work on PCs, but not on Mobile Phones

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/24104/How-do-I-change-my-Nighthawk-router-to-AP-mode-after-I-ve-already-run-s...

 

Try #2 first...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and R8000 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

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Message 9 of 11

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microchip8
Master

Re: Internet and Wifi Work on PCs, but not on Mobile Phones

You might disable the AX part as some (older) devices may have issues with it.
Routing: NETGEAR RAX43 - Firmware: V1.0.11.112 (1 Gbps down, 50 Mbps up)
Switching: 2x NETGEAR 8-ports (GS108v4) / 1x NETGEAR 16-ports (JGS516v2)
Desktop: AMD Ryzen 7 3700X - Server: Intel Core i7-7700K - NAS: Intel Pentium G4400, 20 TB
Message 2 of 11
tommev100
Luminary

Re: Internet and Wifi Work on PCs, but not on Mobile Phones

I enabled Smart Connect which appears to work. Perhaps there was a conflict with the 2.4 and 5G SSIDs. 

My phone is a Google Pixel 6, and others are using iPhone 12s and 13s, so overall pretty new devices. 

Message 3 of 11
tommev100
Luminary

Re: Internet and Wifi Work on PCs, but not on Mobile Phones

update: smart connect only worked on my phone. The others connect to the router, but don't get internet. 

Message 4 of 11
iyang
NETGEAR Expert

Re: Internet and Wifi Work on PCs, but not on Mobile Phones

Hi @tommev100 ,

 

What' model name/FW version do you use ? 

 

Thanks.

Message 5 of 11
tommev100
Luminary

Re: Internet and Wifi Work on PCs, but not on Mobile Phones

Model is Nighthawk RAX50 and firmware is V1.0.11.112_2.0.77. Everything connects perfectly fine and getting internet except for Apple iPhones, which I find to be very odd. It gives the "connected, no internet" message under the WiFi status. 

Message 6 of 11
FURRYe38
Guru

Re: Internet and Wifi Work on PCs, but not on Mobile Phones

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

How is Advanced Wireless configured? 

Set 20/40Mhz Coexistence to 40Mhz only. Enable or disable Beamforming and MIMO if seen. Save settings and reboot the router. Under Advanced Tab/Advanced Settings/Wireless Settings

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and R8000 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 7 of 11
tommev100
Luminary

Re: Internet and Wifi Work on PCs, but not on Mobile Phones

The modem is Ubee UBC1322. It's capable of also providing wifi, which everyone can connect to and get internet with no problem. I don't want to use that as my wifi provider, though, as I feel more secure going through the Nighthawk. Should I turn off the wifi radio on the modem? They are sitting right next to each other.

Message 8 of 11
FURRYe38
Guru

Re: Internet and Wifi Work on PCs, but not on Mobile Phones

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/24104/How-do-I-change-my-Nighthawk-router-to-AP-mode-after-I-ve-already-run-s...

 

Try #2 first...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and R8000 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 9 of 11
tommev100
Luminary

Re: Internet and Wifi Work on PCs, but not on Mobile Phones

Thank you, this makes sense. I may need my ISP to disable the WiFi radio and configure the modem-only mode, as the available settings are very bare. At least I know it's not the router. I can just have the mobile devices connect to the modem for now and use the router for wired connections.  

Message 10 of 11
FURRYe38
Guru

Re: Internet and Wifi Work on PCs, but not on Mobile Phones

👍

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM1200 Modem |  Wifi Router Orbi RBK853 (Router Mode), Wired Backhaul and R8000 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700

Message 11 of 11
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