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Misleading VPN advertising - RAX40 - Poor customer service - DO NOT BUY THIS PRODUCT FOR VPN
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Misleading VPN advertising - RAX40 - Poor customer service - DO NOT BUY THIS PRODUCT FOR VPN
Do not buy this router if you want to connect to a VPN service such as NordVPN, expressvpn or any external vpn service. The advertisiement of this router stating it has VPN support is misleading. The router can only function as a VPN server and not connect to a VPN service as a VPN client.
I have called Netgear over 25 times for over 5-weeks and spent over 12 hours on phone calls being put on hold, call backs and customer care/support never calling back. I have been transferred to 2 different departments and no one is helping.
The AX wifi of the router is horrible, it cut my ISP speed in half, tech support could not find the problem and couldnt get a level 2 tech support agent to call me back in over 3 weeks for this issue.
The support of Netgear is horrible to put it nicely. The tech support agents provide no functional help, assistance and demonstrate 5% knowledge of their product.
If you are looking to buy a router purchase Linksys or Dlink, their customer support has much greater technical knowledge.
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Re: Misleading VPN advertising - RAX40 - Poor customer service - DO NOT BUY THIS PRODUCT FOR VPN
Hello sandro_s,
Welcome to the community! May you send me a private message with your email address and case number(s). I'd like to look into your case further for you.
Regards,
Christian
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Re: Misleading VPN advertising - RAX40 - Poor customer service - DO NOT BUY THIS PRODUCT FOR VPN
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Re: Misleading VPN advertising - RAX40 - Poor customer service - DO NOT BUY THIS PRODUCT FOR VPN
This works really well for us, thank you! myaarpmedicare.com
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