NO IP ADDRESS on my Nighthawk ax4 rax35

[Eyabsut1]

Need help my nighthawk AX4 AX3000 4 STREAM RAX 35 After a firmware update it Will not let any device connect to Wi-Fi or through ethernet cord Because there is no ip address It will not let me do the normal steps of routerlogin.com or net to work on it  Every single step that I found online that service told me to look at will not work for it Somehow the IP address changed no matter how many times I reboot it modem or router it will not bring back the IP address tried to upload a picture but it says it's too large even know taken with my crapy cell phone sorry please a single mom out i have a kid in school needs the net asap 

[microchip8]

Have you tried a factory reset? There's a reset hole/button at the back of the router. Push it in for 5-10 seconds while router is on

[Eyabsut1]

yes I did, it did not work at all