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Orbi WiFi 7 RBE973
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Need help connecting

Rustyfoxx
Follower

Need help connecting

I keep getting this same message when I try To connect to the WiFi router for the first time so I can finish the setup process. Keeps saying error opening page
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 3
plemans
Guru

Re: Need help connecting

Little more info needed.

1. it looks like you're trying to activate a modem from the activate.suddenlink.com webpage. Am I looking at this wrong?

2. What modem is it? Firmware on the modem?

3. Have you ever activated the modem?

4. Have you tried setting up the R8000 over a hardwired connection?

5. What firmware is on the R8000?

Message 2 of 3
plemans
Guru

Re: Need help connecting

One the modem is activated follow this procedure. 

1. Power on modem. Wait a couple minutes for it to fully boot and connect

2. Plug router into modem. Power it on. Leave it for a couple minutes to fully boot.

3. Plug into router or connect to router to do setup. Always recommend hardwiring in for setup/activation.

 

does it work? 

Message 3 of 3
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