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Re: Netgear Premier Membership Problem
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Netgear Premier Membership Problem
Hello, I got an invite for this program a few months ago. I filled out the form and sent in the details. Have not gotten any information whatsoever from Netgear. I spoke to two different customer support people over the past two days and neither helped at all. I feel really disappointed in Netgear. I expected a lot better. I just want my subscription for the router to begin. I really wish someone from Netgear would actually help me.
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Re: Netgear Premier Membership Problem
Hello mradi - Please send me a message with your case number and email address. I can see if our Customer Care Team can reach out to you for assistance.
~Christian
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Re: Netgear Premier Membership Problem
I've had the same issue. My card has actual has been charged for the membership but I don't have anything and I haven't gotten any information!
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Re: Netgear Premier Membership Problem
Im still paying have the rax120 but its junk as the old nighthawk ac3200 was so much better. I just spoke with tech support/legal team i guess they are the same department, and I was told that the beta was no longer available and that my subscription was cancled with them. But I have been paying $20 a month since. With all this trouble they failed the community that really supported their products for years. I was spending about 300-500 on routers to make sure I could capitolize on max support for my products. And now they want to charge $300 for 2 years of tech support. I pay a membership fee for a product and signed a contract for 2 years. Where is the support I needed from day 2 of owning this product. Where is the support of finding all actual benefits I have to me? Where is the support as a customer for the last 10 years of owning these products that I can get the company to show some concern? or even some help
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Re: Netgear Premier Membership Problem
Hello Christian, I keep on getting charged. Please contact me.
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Re: Netgear Premier Membership Problem
What happened to the Premier program? I have been laying for two years and now that I have a problem with the router there is no support. Patrick Lo promised a VIP experience, worry free, future technology upgrades.
cannot find any information on what to do,,,.guess I will just stop paying.
do they want this piece of junk back?
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Re: Netgear Premier Membership Problem
Hello MarkGab,
Welcome to the community! We recommend contacting our Customer Care at customer.service@netgear.com regarding your Premier Membership.
Regards,
Christian
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Re: Netgear Premier Membership Problem
I have emailed customer service as suggested and never hear back
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Re: Netgear Premier Membership Problem
Hello MarkGab,
Thanks for letting me know. Please send me a private message with your contact info and case number (if applicable) and I can have the team follow up.
Thanks,
Christian
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