The twisted light remains red and has the message when trying to use the wizard that the dsl cable is not present, I have connected the dsl cable to my old BT hub and it all works well and connects however the D8500 will not recognise that the cable is present. The previous owner only used the router as an access point so never tested the modem side of the router. I suspect that the modem side of the router is defective.
That amber light tells us that it is not "not connected to a DSL service, did not establish a DSL connection, or did not establish an Internet connection". But you knew that anyway.
The previous owner only used the router as an access point so never tested the modem side of the router.
Aha, so we are talking second hand.
I see no indication that you have done a factory reset on this thing, as suggested earlier. You should do that to wipe out any memory of previous internet connections.
You don't say what the power LED looks like. I did ask "What do the LEDs on the D8500 look like?"
Both the power light and the twisted pair light are both red
the wifi lights are white
if I connect to any of the rj45 sockets the corrosponding indicator lights and flashes
I have tried a reset a number of times
When I log into the router through the rj45 cable from my laptop I can access the router and if I try to use the connection wizard or manual setup I get the message that the adsl;vdsl cable is not connected
