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Solved
Night Hawk AX4 won't connect to internet without static IP
Following a power cycle of my modem and RAX35 router, I can't seem to get the router to properly connect to the internet. I think I may have narrowed down the issue to the DHCP server, but I'm not a ...
Got the opportunity to try this again. Went through my whole house and turned off and unplugged every internet-capable device I could find, from Roku sticks to my PS4 and all cell phones. (I was disconnecting all LAN connections every time before, but I thought I might as well just completely unplug the PS4 and smart TV.)
I first tried just another power cycling, to no avail.
I then powered off the modem, and powered it back on and waited for 2 minutes. I then powered on the router and did a factory reset. After the router re-booted, I was able to connect to the default network and reach routerlogin.com. The issue is now resolved. Devices are being assigned an IP address as they should be, and can connect to the internet without needing to set static IPs.
michaelkenward wrote:
dylanhierocles wrote:
I’m not sure I understand the helpfulness of your post, here. Even if the initial problem *was* caused by an incorrect power cycle order, your suggestion to power cycle in the correct order doesn’t solve the issue.
The VPN was not active during the last power cycle/— that laptop was never turned on. I have 2 laptops, 1 desktop, and 1 iPhone that all use WiFi. All of them were turned off when I did the power cycle as you suggested, in the order you posted. The problem persists, so the answer can’t be in the order of cycling.This was not obvious from your previous messages. I went through them all again carefully to see if I could work out exactly what had gone on. No luck.
The exact details are important. You may know what happened, but the rest of us are left guessing.
I get that. Troubleshooting online is definitely difficult. My confusion, I guess, is if the problem was caused by an incorrect boot order, shouldn't a correct boot order have fixed it? I did follow the steps you posted exactly without resolution. And I'm following those steps with the Linksys router and it's working fine.
I'm unable to perform a factory reset right now, since I need an uninterrupted connection for work. But later today, I'll do the reset and then power cycle the modem and router in the order you posted, making sure all networked devices in my home are shut down.
Got the opportunity to try this again. Went through my whole house and turned off and unplugged every internet-capable device I could find, from Roku sticks to my PS4 and all cell phones. (I was disconnecting all LAN connections every time before, but I thought I might as well just completely unplug the PS4 and smart TV.)
I first tried just another power cycling, to no avail.
I then powered off the modem, and powered it back on and waited for 2 minutes. I then powered on the router and did a factory reset. After the router re-booted, I was able to connect to the default network and reach routerlogin.com. The issue is now resolved. Devices are being assigned an IP address as they should be, and can connect to the internet without needing to set static IPs.